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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:SAP
Exam Name:Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:C-BCSCX-2502
Related Certifications:SAP Certified Presales Consultant
SAP Certified CX Solution Advisor
Exam Duration:60 minutes
Passing Score:73%
Exam Price:$500 - $700 USD
Available Languages:English
Exam Format:Multiple Response, Multiple Choice
Real Exam Qty:30
Certificate Validity Period:5 years
Recommended Training:Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:SAP Certification Hub
Sample Questions:SAP C-BCSCX-2502 Sample Questions
Exam Way:Online proctored / Onsite at SAP authorized test centers
Pre Condition:Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C-BCSCX-2502 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2
  • Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3
  • Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q29-Q34):

NEW QUESTION # 29
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

Answer: A,C,D


NEW QUESTION # 30
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

Answer: A,D,E


NEW QUESTION # 31
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

Answer: B,C,D


NEW QUESTION # 32
Which application would you recommend to manage the customer consent and preference lifecycle?

Answer: B


NEW QUESTION # 33
Which SAP CX solution would you position to process customer issues?

Answer: A


NEW QUESTION # 34
......

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