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ITIL 4 Foundation certification exam covers the fundamental concepts of ITSM, including the service value system (SVS), the four dimensions of service management, and the ITIL service value chain. ITIL-4-Foundation Exam also covers the key elements of ITIL 4 practices, such as incident management, problem management, service request management, and change management. The ITIL 4 Foundation certification is a prerequisite for higher-level ITIL 4 certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

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ITIL 4 Foundation exam is ideal for IT professionals who are looking to improve their knowledge of ITIL and want to demonstrate their understanding of the key concepts and principles. ITIL 4 Foundation Exam certification is also suitable for IT managers and executives who are responsible for IT service management and want to ensure that their organization is following best practices.

ITIL 4 Foundation exam is a multiple-choice exam that consists of 40 questions. Candidates are given 60 minutes to complete the exam and must score at least 65% to pass. ITIL-4-Foundation Exam is delivered online and can be taken from anywhere in the world.

ITIL 4 Foundation Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which stakeholders co-create value in a service relationship?

Answer: B


NEW QUESTION # 20
In which case would a problem be logged?

Answer: D


NEW QUESTION # 21
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

Answer: B


NEW QUESTION # 22
What can a change schedule be used for?

Answer: A

Explanation:
Explanation
The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources. It can also be used after changes have been deployed to provide information needed for incident management, problem management, and improvement planning
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=The%20change%20schedule%20is%20used,proble


NEW QUESTION # 23
Which practice helps to ensure that the services delivered to customers are aligned with their needs?

Answer: D


NEW QUESTION # 24
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