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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Object Manager and Lightning App Builder | 20% | - Standard and custom objects - Lightning App Builder and page layouts - Lightning record pages and components - Fields, relationships, and schema |
| Topic 2: Workflow/Process Automation | 15% | - Salesforce Flow - Automation best practices - Approval processes |
| Topic 3: Productivity and Collaboration | 10% | - Activities, tasks, and events - Chatter configuration - Email and calendar integration |
| Topic 4: Service and Support Applications | 10% | - Case management - Entitlements and service contracts - Knowledge and support tools |
| Topic 5: Agentforce AI | 8% | - AI assistant configuration - Use cases and limitations |
| Topic 6: Sales and Marketing Applications | 10% | - Campaigns and products - Forecasts and sales processes - Lead and opportunity management |
| Topic 7: Configuration and Setup | 15% | - Sharing model and access controls - User management and security - Profile and permission sets - Company and org settings |
| Topic 8: Data and Analytics Management | 17% | - Data validation and deduplication - Data security and quality - Data import/export tools - Reports and dashboards |
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NEW QUESTION # 188
Which tool should an administrator use to review recent configuration changes made in their org?
Answer: A
Explanation:
Explanation
Setup audit trail is a tool that allows administrators to review recent configuration changes made in their org. It shows a list of up to 180 days of setup changes made by anyone in the org, including the date, time, user, and type of change. It can help administrators track who made what changes and when, and troubleshoot any issues caused by configuration changes. Critical updates are notifications that inform administrators of new features or enhancements that may impact their org; they do not show configuration changes made by users.
Debug logs are records of database operations, system processes, and errors that occur when executing a transaction or running unit tests; they do not show configuration changes made by users either. Field history tracking is a feature that allows administrators to track changes to the values of certain fields on records; it does not show configuration changes made in setup. References:
https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5
NEW QUESTION # 189
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
Answer: B
NEW QUESTION # 190
Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?
Answer: A
NEW QUESTION # 191
Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.
Which three password policies should an administrator configure?
Choose 3 answers
Answer: B,C,E
NEW QUESTION # 192
Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console.
Billing department users would like similar functionality on the case record without using the console.
How should the administrator configure this request?
Answer: B
Explanation:
Explanation
The Knowledge Lightning component is a component that allows users to access articles from the Service Cloud Console app. However, if users want to access articles from a different app that does not use the console, they can use the Knowledge related list instead. The Knowledge related list shows articles related to a record based on data categories and shows article details such as title, summary, rating, and view count. To add the Knowledge related list to a record page, an administrator can use the page layout editor and drag and drop the Knowledge related list to the appropriate section on the page layout. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_related_list.htm&type=5
NEW QUESTION # 193
......
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