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The CIS-ITSM certification exam covers a wide range of topics related to IT Service Management, including incident management, problem management, change management, service level management, and service catalog management. CIS-ITSM exam also covers topics related to the ServiceNow platform, such as configuration management, user administration, and reporting. CIS-ITSM exam is designed to test the candidate's knowledge and understanding of IT Service Management best practices and how they can be implemented using the ServiceNow platform.
To be eligible for the CIS-ITSM Exam, candidates must have at least six months of experience working with ServiceNow IT Service Management solutions. Candidates must also complete ServiceNow's IT Service Management Fundamentals course before taking the exam. CIS-ITSM exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete the exam.
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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) exam is a certification test designed for professionals who want to demonstrate their knowledge and expertise in implementing ServiceNow IT Service Management solutions. CIS-ITSM Exam is intended to validate the candidate's understanding of ITSM processes, ServiceNow ITSM tools, and best practices for implementing ServiceNow ITSM solutions.
NEW QUESTION # 30
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change The Network CAB group record has the Group type: Change What could you do on the incident form, for the Assignment Group field, to resolve this issue?
Answer: C
Explanation:
Answer C aligns with the baseline ServiceNow implementation: C. Add Dictionary Override to specify the Incident group Reference Qualifier. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data.
Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. Add a UI action to hide the Network CAB group from the list; B.
Add a UI action to provide an error message if the Network CAB group is selected; D. Modify the choice list to include only the appropriate group types. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 31
The root cause, workaround, and a fix to a problem have been identified, but management has decided not to implement the solution. Which action does the problem coordinator take regarding the problem record?
Answer: D
Explanation:
In the Problem Management lifecycle within ServiceNow, when a permanent fix is identified but cannot be implemented-due to cost, high risk of downtime, or business priority-the organization must formally acknowledge this decision. By selecting Accept Risk, the Problem record moves to a " Closed " state with a resolution code indicating the risk has been accepted. This ensures the Known Error remains documented in the system (often via an associated Knowledge Article) so that the Service Desk is aware of the workaround, even though a permanent resolution will not be applied.
NEW QUESTION # 32
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?
Answer: B
NEW QUESTION # 33
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers
Answer: B,D
Explanation:
The correct selection is A, B because A. On Incident Properties, for CIose Open Incident Tasks when Incident is closed or canceled, select Yes; B. Enable system property com snc incident.incidenttask closure. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data. Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. C.
Edit system property com.snc incident autoclose based on resolved_at; D. On Incident Properties, for Autoclose Incident Tasks, select Yes. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 34
A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.
What is a recommended solution?
Answer: B
NEW QUESTION # 35
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