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| Section | Weight | Objectives |
|---|---|---|
| Enabling Slack Success | 15% | - Create help channels for user support - Drive organizational collaboration and productivity - Promote best practices and user adoption - Use analytics and reporting to measure engagement |
| Security | 15% | - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings |
| Workspace Administration | 9% | - Manage workspace settings and configurations - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace |
| Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Convert public channels to private channels - Implement channel naming conventions and best practices - Configure channel management policies - Manage default channels and required channels |
| Fundamentals | 9% | - Differentiate between Slack plans and features - Understand Slack roles and responsibilities - Navigate the Slack Admin console |
| App Administration | 10% | - Manage app approvals and app directory - Configure app permissions and settings - Manage integrations and workflows - Understand Slack Connect for inter-organization collaboration |
| User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Manage user roles and admin roles - Handle user onboarding and offboarding |
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NEW QUESTION # 100
You work with a team of developers who are responsible for creating a custom ticketing app at your organization.
What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?
Answer: B
Explanation:
Slack's internal app management documentation states:
"Adding internal app collaborators allows trusted users to manage an app's configuration, including OAuth settings, scopes, and other integration behaviors without needing Org Admin privileges." There is no need to promote SMEs to Org Admins (B) - which would give them excessive permissions across the entire Slack environment. A and C do not enable them to manage the app directly.
(Reference: Slack Administration Study Guide - Managing Internal Apps and App Collaborators)
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NEW QUESTION # 101
You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.
As product manager for the company's RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.
Unfortunately, one of the supplier's deliveries has not arrived, and if you don't receive it by next week, your inventory and sales will be negatively affected.
Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.
What should you do?
Answer: A
Explanation:
In Slack, @channel notifies everyone in a channel, whether or not they're currently active, while @here only notifies active members.
Slack documentation explains:
"Use @channel to notify everyone in a channel of important updates. Use @here to notify only those currently online." In a case where urgent communication needs to be received either now or seen first thing in the morning, using both ensures coverage without relying only on availability.
(Reference: Slack Administration Study Guide - Using Mentions and Channel Notifications Effectively)
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NEW QUESTION # 102
You're a Workspace Owner at a small business that used Slack's Free plan in their first year. However, its business is growing fast enough to justify upgrading to a paid plan.
The requirements:
* Users want to be able to access their old messages and integrate Slack with their calendars.
* You want to use Okta to provision users in order to provide additional security and simplicity to the employee onboarding process.
* Field representatives need to be able to access Slack securely on their company-owned mobile devices.
Based on the requirements, what should you recommend?
(Select the best answer.)
Answer: D
Explanation:
The Business+ plan is the appropriate recommendation here because:
* It includes full message history access (unlike the Free plan, which limits access to recent messages only).
* It supports SAML-based SSO integrations like Okta, allowing for secure user provisioning and onboarding.
* It provides Enterprise Mobility Management (EMM) integrations for managing and securing Slack access on company-owned mobile devices.
Official Slack documentation confirms:
"Slack Business+ includes enhanced administration and security controls, including SAML-based SSO, user provisioning with supported IdPs, and mobile device management (MDM) support via EMM." Enterprise Grid (option D) would be overkill for a small growing business unless they required multi- workspace organization and complex compliance features.
(Reference: Slack Administration Study Guide - Plans and Feature Comparison)
NEW QUESTION # 103
Your organization is busy with quarterly account and financial planning. Many conversations are happening in Slack across all departments in various channels.
In which situation is it best for an existing public channel to be converted to a private channel?
Answer: B
Explanation:
Slack recommends converting public channels to private when:
"Sensitive or confidential information (e.g., financial results, M&A activity) begins to be discussed and needs to be restricted to a limited group." Quarterly earnings (D) are sensitive, non-public information, justifying the need for a private channel.
Options A and B refer to comfort and tone but not confidentiality. Option C relates to relevance, not security.
(Reference: Slack Administration Study Guide - Channel Privacy and Confidential Conversations)
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NEW QUESTION # 104
Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?
Answer: D
Explanation:
In Enterprise Grid:
"Org Owners and Org Admins are responsible for assigning the permission to create and manage multi- workspace channels." Workspace Owners cannot independently assign this permission unless the Org-level Admins grant them the necessary rights.
(Reference: Slack Administration Study Guide - Enterprise Grid Channel Management)
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NEW QUESTION # 105
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