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| Section | Objectives |
|---|---|
| Contribute to Value with Digital Products | - Co-created value - Fast development - Resilient operations - Valuable investments - Assured conformance |
| Guiding Principles for High-Velocity IT | - Continuous improvement - Lean practices - DevOps culture - Application of ITIL guiding principles - Agile methods |
| Understand High-Velocity IT Concepts | - Digital transformation - High-velocity IT - Digital technology - Digital organization - IT transformation - Digital products |
| Digital Product Lifecycle | - ITIL operating model - Digital product lifecycle - Service value creation - Value streams |
| High-Velocity IT Techniques and Practices | - Testing and validation - Automation - Security and risk management - Architecture and design - Cloud computing |
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NEW QUESTION # 16
An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?
Answer: C
Explanation:
Design thinking is a human-centred, iterative approach that emphasizes empathy with users, problem framing, ideation, prototyping, and testing. It supports the co-created value objective by ensuring services are designed around genuine customer needs rather than assumptions held inside the provider organization.
NEW QUESTION # 17
An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?
Answer: A
Explanation:
Portfolio management ensures that an organization invests in and prioritizes work based on strategic value and business outcomes. By helping prioritize backlog items, it ensures that the development team focuses on the most valuable work aligned with organizational strategy, preventing misallocation of effort to lower-priority tasks and improving delivery of meaningful features.
NEW QUESTION # 18
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
Answer: A
NEW QUESTION # 19
Which high-velocity IT objective can be based on competences, such as improved decision- making, that result from the effective use of IT products and services?
Answer: C
Explanation:
Valuable investments can be based on competences gained from the effective use of IT products and services, such as improved decision-making, since these outcomes demonstrate realized value from the investment.
NEW QUESTION # 20
A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?
Answer: A
Explanation:
Evaluating how effectively users interact with information on a screen supports improvements in usability and user experience design. This directly contributes to faster development by enabling teams to refine interfaces, reduce user friction, and deliver features more efficiently based on feedback, which aligns with the high-velocity IT objective of accelerating development and delivery.
NEW QUESTION # 21
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