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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Workflow and Process Automation | 17% | - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Process Builder - Flows (Screen Flows, Autolaunched Flows) - Workflow Rules - Approval Processes |
| Topic 2: Sales Cloud Applications | 10% | - Products, Price Books, and Quotes - Opportunity Management - Account and Contact Management - Forecasting - Sales Cloud Features |
| Topic 3: Data Management | 10% | - Data Import Wizard - Duplicate Rules and Matching Rules - Data Quality Best Practices - Data Loader - Data Export |
| Topic 4: Standard and Custom Objects | 8% | - Standard Object Overview - Roll-up Summary Fields - Custom Object Creation - Object Relationships (Lookup, Master-Detail) |
| Topic 5: Salesforce Mobile App and Lightning Experience | 6% | - Navigation and UI Customization - Lightning Experience Features - Salesforce Mobile App Configuration |
| Topic 6: Organization Setup | 4% | - Currency Management - User Interface - Fiscal Year - Company Information - Lightning Experience vs Classic |
| Topic 7: Reports and Dashboards | 11% | - Report Types - Summary Reports and Matrix Reports - Scheduling Reports - Joined Reports - Report Builder - Dashboard Components |
| Topic 8: Security and Access | 12% | - Login Hours and IP Ranges - Salesforce Shield - Field-Level Security - Object-Level Permissions - Record Access (OWD, Sharing Rules) |
| Topic 9: Service Cloud Applications | 10% | - Omni-Channel - Service Contracts - Web-to-Case and Email-to-Case - Service Cloud Features - Cases and Entitlements |
| Topic 10: User Setup | 8% | - User Licenses - Profile Configuration - Permission Sets - Delegated Authentication - User Creation and Management - Role Hierarchy |
| Topic 11: Activity Management and Chatter | 4% | - Chatter Best Practices - Tasks and Events - Chatter Groups and Feeds |
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NEW QUESTION # 29
Records in the recycle bin do NOT count against your organization's storage limits
Answer: B
NEW QUESTION # 30
An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page How should the administrator accomplish this?
Answer: D
Explanation:
Compact layouts determine which fields appear in the highlights panel on record pages and in the Salesforce mobile app. To create a custom compact layout, go to the Account object manager and select Compact Layouts from the sidebar menu. Then click New and add the desired fields to the layout. References:
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_create.htm&type=5
NEW QUESTION # 31
A competitor recently lost valuable data due to a power outage, so Universal Containers (UC) has decided to ensure that its Salesforce data is backed up. Which two statements should the Administrator make to UC?
Choose 2 answers
Answer: B,D
NEW QUESTION # 32
Sales executives at Ursa Major Solar (USM) frequently schedule virtual and remote meetings with key customer stakeholders.
USM wants to track activities for this meeting category to clearly display customer meetings in the account, contact, or opportunity page layouts, as well as adding this data to reports.
What should the administrator do to meet this goal?
Answer: A
NEW QUESTION # 33
Northern Trail Outfitters uses a custom Invoice object to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record. How should a Platform Administrator ensure this requirement?
Answer: C
Explanation:
To ensure that a field is populated on every single record, regardless of how it is created (manually, via API, or through an integration), the best method is to make the field universally required at the field definition level. When a field is marked as "Required" in the Object Manager, the Salesforce database will reject any attempt to save a record if that field is empty. While requiring a field on a Page Layout or Record Type (Option B) provides a good user experience for manual entry, it does not prevent records from being created without that data via the API or background processes25. Using a flow (Option A) to update the field is reactive rather than preventative26. Universal requirement is the most robust way to maintain data integrity for critical fields like "Billing System" that are essential for reporting and external system alignment.
NEW QUESTION # 34
......
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