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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Breakdowns and Breakdown Sources | 25% | - Breakdown mappings - Breakdown sources configuration - Scripted breakdown mapping - Bucket groups configuration - Breakdown matrix and exclusions |
| Topic 2: Architecture and Deployment | 10% | - Platform Analytics solution components - Personas and stakeholders - Common use cases - Deployment tasks and sequence |
| Topic 3: Administration and Advanced Implementation Solutions | 5% | - Content packs deployment - Advanced data collection scenarios - Spotlight configuration and usage |
| Topic 4: Data Visualization and Dashboards | 25% | - Visualization types and selection - Unified filters and interactions - KPI Details analysis and usage - Dashboard creation and management - Performance optimization and access control |
| Topic 5: Configure Indicators and Indicator Sources | 25% | - Indicator types and differences - Aggregation scripts creation - Indicator configuration properties - Source conditions and facts tables configuration |
| Topic 6: Data Collection | 10% | - Fine-tuning and troubleshooting collection jobs - Collection properties configuration - Data collection process flow |
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NEW QUESTION # 25
What is the purpose of aBreakdown Source?
Answer: C
Explanation:
ABreakdown Sourcedefines how data isclassified into distinct breakdown elementsfor analysis. It identifies the table and field (or script) used to generate the unique values-such as categories, priorities, assignment groups, or buckets-that segment indicator scores.
Default element filters are configured on the Breakdown, not the Breakdown Source. Indicators are linked to Breakdowns through Breakdown Mappings, not selected at the source level. While bucket-based sources support non-categorical data, their core purpose remains identifying unique breakdown elements. ServiceNow documentation emphasizes that the Breakdown Source is responsible for definingwhere breakdown values come from and how they are identified, making option C the correct answer.
NEW QUESTION # 26
There is a Summed Duration of wait time Indicator that stores duration in milliseconds.
Which action accurately configures the displayed duration in hours without creating a separate Formula Indicator?
Answer: A
Explanation:
Platform Analytics supports unit conversion for duration-based indicators through the Unit field on the Indicator record. When an indicator stores duration values (such as milliseconds), setting the Unit to Hours automatically converts and displays the values correctly without modifying the underlying data or recollecting scores.
Using formulas or scripts is unnecessary and discouraged when a built-in unit conversion is available. The Formula box is intended for mathematical aggregation logic, not unit conversion. ServiceNow documentation explicitly states that duration indicators should rely on the Unit setting to control how values are displayed, making option A the correct and supported approach.
NEW QUESTION # 27
Which property indicates therecommended evaluation datefor a Target?
Answer: D
Explanation:
In Platform Analytics, aTargetdefines the desired performance level for an indicator. TheReview Date property specifies therecommended date to evaluate progresstoward that target. This date is used for governance and performance review purposes, helping stakeholders determine when to assess whether the indicator is trending appropriately toward its goal.
TheBaseline Datemarks the starting point for measurement, while theEnd Datedefines when the target expires or is no longer valid. TheImprovement Dateindicates when improvement efforts begin, not when performance should be evaluated. ServiceNow documentation clearly identifies the Review Date as the point in time when the target's effectiveness and achievement should be assessed, making option D the correct answer.
NEW QUESTION # 28
When sharing a Dashboard, who can be granted Dashboard access?
Answer: B
Explanation:
In Platform Analytics, dashboards are shared through the dashboardShareaction. In theShare Dashboard dialog, theGrant access tofield explicitly allows you to enterone or more users, groups, or rolesto share the dashboard with. This sharing controls whether recipients canviewthe dashboard oreditit, depending on whether you add them as a viewer or editor. Sharing can also optionally allow recipients to manage (add/edit
/remove) sharing permissions if that option is enabled. ServiceNow further notes that only certain privileged roles (such asadmin, dashboard_admin, pa_admin, or pa_power_user) can see roles in the sharing panel in some configurations, and sharing with roles may require read access to theRoles [sys_user_role]table. This means access can be granted at the individual level (user), team level (group), or permission level (role), making "user, group, or role" the correct and complete choice.
NEW QUESTION # 29
What does the"Allow formula component to be NULL"setting for aFormula Indicatordo?
Answer: C
Explanation:
TheAllow formula component to be NULLsetting controls how a Formula Indicator behaves when one or more component indicators return NULL values. When enabled, the formula continues to calculate using the available components instead of aborting the calculation.
If this setting is disabled and any component returns NULL, the entire formula result becomes NULL. The setting does not automatically convert NULLs to zero, nor does it skip calculation entirely. ServiceNow documentation explains that this option provides flexibility in environments where some component indicators may not have data for every period, ensuring the formula can still produce meaningful results.
Therefore, option D accurately describes the behavior.
NEW QUESTION # 30
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