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ServiceNow CIS-HR Exam Overview:

Certification Vendor:ServiceNow
Exam Name:ServiceNow Certified Implementation Specialist - Human Resources
Exam Number:CIS-HR
Available Languages:English
Exam Price:$150 USD
Exam Duration:120 minutes
Certificate Validity Period:2 years (requires recertification)
Related Certifications:ServiceNow Certified System Administrator
Passing Score:70%
Exam Format:Multiple select, Multiple choice
Real Exam Qty:60-70
Sample Questions:ServiceNow CIS-HR Sample Questions
Exam Way:Online proctored exam through ServiceNow exam vendor (PSI)
Pre Condition:ServiceNow Certified System Administrator certification is strongly recommended
Official Syllabus URL:https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist/hr.html

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ServiceNow CIS-HR certification is highly valued in the HR industry, and it opens up a range of career opportunities for professionals. CIS-HR certified professionals can work as ServiceNow HR administrators, HR analysts, HR consultants, and HR specialists. Certified Implementation Specialist-Human Resources certification is also beneficial for individuals who want to advance their careers in HR management and automation.

To prepare for the CIS-HR Certification Exam, candidates can take the official ServiceNow training course for HR service delivery. The training course covers all the topics that are tested in the exam and provides hands-on experience in implementing and managing the HR service delivery application of ServiceNow. Candidates can also take practice exams and study guides to prepare for the exam.

ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q70-Q75):

NEW QUESTION # 70
If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?

Answer: C


NEW QUESTION # 71
Which application reviews the development plans of team members and tracks their progress?

Answer: A

Explanation:
Comprehensive and Detailed 100 to 150 words of Explanation From ServiceNow Human Resources topics:
Manager Hub is a purpose-built application designed to provide managers with a single destination to lead their teams effectively. One of its core functions is to allow managers to review development plans and track the progress of their team members. It aggregates information from other HRSD components, such as Journey Accelerator and Learning Posts, to give the manager visibility into upcoming tasks, completed training, and transition milestones. This tool moves away from traditional administrative views by providing a
" Team Insights " page where managers can see data patterns and identifying team members who may need additional support or coaching. By centralizing this information, Manager Hub enables a more proactive management style, ensuring that employee development is treated as a continuous journey rather than a one- time annual review.


NEW QUESTION # 72
Which option allows a user to make a copy of a campaign in HR Service Delivery?

Answer: A

Explanation:
Comprehensive and Detailed Explanation: ServiceNow Content Delivery (Campaigns) provides the Copy Campaign feature to increase efficiency for HR Administrators who need to replicate successful outreach efforts. When an HR Administrator selects " Copy Campaign, " the system creates a new campaign record that duplicates the settings, such as the audience, start/end dates, and associated content, from the original campaign. This is particularly useful for recurring annual events like Open Enrollment or quarterly performance review reminders where the structure remains identical but minor dates or specific content pieces need updating. Using the Copy Campaign function prevents the need to manually rebuild complex campaign logic and ensures consistency across different employee engagement initiatives. Once copied, the user can modify the new campaign record independently without affecting the original " Gold Standard " or historical campaign records.


NEW QUESTION # 73
What provides a graphical interface to create survey categories, questions, configure the details, and publish the survey?

Answer: D

Explanation:
Verified Answer: A. Survey Designer Very Short Explanation : The Survey Designer is a graphical interface that provides a drag-and-drop functionality to create survey categories, questions, configure the details, and publish the survey 1 . The Survey Designer can be accessed from the Survey Management application or from the HR Service form 1 . The other options are not correct because they are not graphical interfaces to create surveys. The Survey Developer is not a valid term in ServiceNow. The Survey Portal is a portal where users can view and take surveys that are assigned to them 2 . The Survey Workflow is a workflow that defines the actions and conditions for sending surveys to users 3 .
Using the Lifecycle Event Enterprise application, tasks may only be assigned to ... (select the most appropriate answer) Only users with the Manager role Only users with a Client Role Only users with an HR role HR Case Workers, Employees, users in other groups Verified Answer : D. HR Case Workers, Employees, users in other groups Very Short Explanation : Using the Lifecycle Event Enterprise application, tasks may be assigned to HR Case Workers, Employees, or users in other groups, depending on the configuration of the task assignment rules and the user criteria. The Lifecycle Event Enterprise application allows HR administrators to create and manage complex employee journeys that involve multiple HR services and tasks 1 . The tasks can be assigned to different types of users, such as:
HR Case Workers: These are users who have an HR role and are responsible for handling HR cases and tasks.
They can be assigned tasks based on their skills, availability, or assignment group 1 .
Employees: These are users who are the subjects or beneficiaries of the HR services and tasks. They can be assigned tasks that require their input, action, or approval, such as filling out a form, completing a training, or signing a document 1 .
Users in other groups: These are users who are not HR Case Workers or Employees, but are involved in the HR services and tasks. They can be assigned tasks that require their collaboration, contribution, or approval, such as managers, IT staff, or external vendors 1 .
The other options are not correct because they are either too restrictive or too broad. Only users with the Manager role, only users with a Client Role, or only users with an HR role are not valid answers because they exclude other types of users who can be assigned tasks using the Lifecycle Event Enterprise application.


NEW QUESTION # 74
How can fields for a specific HR Service be displayed on the New Case Creation page?

Answer: B

Explanation:
To optimize the agent experience during manual case entry, ServiceNow allows administrators to customize the visibility of fields using the Case Creation Service Configurations . This feature enables the system to dynamically show or hide specific fields on the New Case Creation page based on the selected HR Service.
For instance, if an agent selects a " Tuition Reimbursement " service, the configuration can trigger the display of " University Name " and " Amount " fields, which would not be relevant for a " Payroll Inquiry " . This ensures that agents collect all necessary data at the point of creation without cluttering the form with irrelevant fields, leading to faster processing times and higher data quality for specialized HR services within the various Centers of Excellence.


NEW QUESTION # 75
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