ITIL-4-Specialist-High-velocity-IT Knowledge Points, Practice ITIL-4-Specialist-High-velocity-IT Mock

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Objectives
Topic 1: High-Velocity IT Techniques - Fast Development	- Development acceleration methods - Rapid delivery techniques
Topic 2: Introduction to High-Velocity IT	- High-velocity concepts - Course introduction and ITIL 4 overview
Topic 3: High-Velocity IT Culture	- Cultural aspects of high-velocity environments - Working in highly automated environments
Topic 4: High-Velocity IT Techniques - Co-Created Value and Assured Conformance	- Co-Created Value - Relationship Management - Service Experience - Service Desk - Service Design
Topic 5: Digital Product Lifecycle	- Transition to Lean, Agile, or DevOps practices - Alignment with ITIL operating model - Digital product lifecycle overview
Topic 6: High-Velocity IT Techniques - Valuable Investments	- Value optimization strategies - Investment decision techniques
Topic 7: High-Velocity IT Techniques - Resilient Operations	- Infrastructure and Platform Management - Availability Management - Capacity and Performance Management - Problem Management - Service Continuity Management - Monitoring and Event Management - Site Reliability Engineering

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which is the BEST method of monitoring the customer's overall perception of a service?

A. Conduct regular service performance reviews
B. Analyze service usage patterns
C. Use surveys to measure customer satisfaction
D. Perform an analysis of complaints and compliments

Answer: D

NEW QUESTION # 31
A service provider is launching a new service to a very large number of users. The majority of users are familiar with social media and online support.
Which is the BEST solution for providing user support in this case?

A. Set up a dedicated email support channel for users
B. Provide a range of self-service options as the preferred method with the service desk phone support as back-up
C. Increase the number of service desk agents to handle user queries
D. Train users extensively before launching the service

Answer: B

NEW QUESTION # 32
What is the BEST way for a software development organization to encourage ethical behaviours?

A. By using machine learning algorithms to take decisions, instead of relying on people
B. By using agile methods to ensure people focus on the detail of each individual sprint
C. By defining policy that requires ethics to be considered by staff
D. By running workshops where people discuss scenarios that have ethical significance

Answer: D

NEW QUESTION # 33
A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

A. Problem management
B. Service continuity management
C. Deployment management
D. Business analysis

Answer: A

Explanation:
In HVIT, organizations move quickly, but they must also learn rapidly from live failures and reduce the likelihood of recurrence. Problem management is the practice most directly concerned with identifying underlying causes of incidents and managing known errors and workarounds. That makes it the best answer when live errors are occurring and the organization needs protection from repeated impact.
Deployment management focuses on moving new or changed components into live environments, but it does not primarily address root cause analysis of recurring live issues. Business analysis helps clarify needs and requirements, which is useful earlier in the lifecycle, but not as the main control once live errors are already happening. Service continuity management is about preparedness for major disruptions and recovery scenarios, not routine or recurring product errors.
ITIL practice guidance describes problem management as reducing the likelihood and impact of incidents by identifying actual and potential causes and managing workarounds and known errors . That is why D is the best fit.
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NEW QUESTION # 34
Which is an example of results-based measurement and reporting?

Answer:

Explanation:
Measuring and reporting the customer satisfaction with closed incidents

NEW QUESTION # 35
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