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| Section | Objectives |
|---|---|
| Topic 1: Mobile and Offline Capabilities | - Offline synchronization and data handling - Mobile app usage for field reps |
| Topic 2: Consumer Goods Cloud Fundamentals | - Data model overview (accounts, retail stores, visits) - Core platform concepts and Consumer Goods Cloud positioning |
| Topic 3: Order Capture and Trade Promotion | - Trade promotion management basics - Order taking processes in Consumer Goods Cloud |
| Topic 4: Retail Execution | - Store visits and field execution processes - In-store task management and compliance tracking |
| Topic 5: Reporting and Analytics | - KPIs and retail execution metrics - Dashboards and performance tracking |
| Topic 6: Visit Planning and Route Optimization | - Territory and route planning concepts - Scheduling and field rep optimization |
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問題 #26
What is the image object (which stores the planogram) related to?
答案：D
解題說明：
The planogram Image record is associated with an In-Store Location. This relationship identifies the specific physical area of the retail store where the reference shelf arrangement applies.
Salesforce ' s Planogram Check prerequisites require administrators to create an Image record representing the planogram and then associate that Image with the appropriate In-Store Location. Typical In-Store Locations include primary shelves, aisles, checkout counters, endcaps, and other areas where products are displayed.
The association is important because a single Retail Store can contain many merchandising locations, each with a different expected layout. Linking the planogram directly to its In-Store Location enables Salesforce to present the correct reference image when a field representative performs a Planogram Check at that particular location.
The Retail Store KPI then references the corresponding In-Store Location Category, Assessment Indicator Definition, Image or planogram, product context, and KPI Type. During execution, the field representative can open Product Details within the Planogram Check and view both the products to be inspected and the associated reference image.
Therefore, the Image object containing the planogram is related to the In-Store Location where that planogram must be evaluated.
Study Guide Topics:Data Setup - > Planogram - > Image - > In-Store Location - > Planogram Check
問題 #27
Universal Connect (UC) offers a router to its customers, which is included as part of the Business Internet offer. However, the router has no commercial significance to the selling process. UC is currently using Industries Order Management (OM).
How should a Consultant model the router with respect to the Business Internet offer?
答案：B
解題說明：
In Salesforce Communications Cloud and Industries Order Management (OM), products that do not carry commercial value but are required for fulfillment must be modeled as Technical Products. Public Salesforce EPC and OM design guidance explains that a Technical Product is used when an item is not visible during selling, does not influence the commercial configuration, and is instead required for downstream fulfillment, service activation, or device provisioning.
In the case of Universal Connect (UC), the router included with the Business Internet offer has no commercial significance-meaning sales agents do not configure it, no pricing is associated with it, and customers should not see it as a selectable or independent commercial item. Instead, it simply needs to appear in the fulfillment layer so that the order can drive device shipment, installation, inventory allocation, or activation steps.
Salesforce's recommended modeling approach is to:
Create the router as a Technical Product Specification.
Add it to the Business Internet offer as a Technical Child.
Allow decomposition in OM to generate Fulfillment Request Lines (FRLs) for the router automatically, without exposing it during quoting.
This ensures:
Clean commercial experience (router hidden from the sales journey).
Accurate fulfillment instructions to downstream systems.
No need for complex rules or hiding logic in quote documents.
Options A and B incorrectly place the router inside the commercial structure, which is not aligned with EPC best practices. Option D introduces a separate offer and automation logic, which adds unnecessary complexity and breaks modeling principles.
問題 #28
Which of the following three capabilities are available with Salesforce Maps Advanced to support Store Visit planning?
答案：B,C,E
解題說明：
Salesforce Maps Advanced supports sophisticated store-visit planning through traffic-aware routing, routing constraints, and Visit Windows.
Traffic information helps field representatives and planners account for expected travel conditions.
Agentforce Consumer Goods optimized-route functionality uses travel time between visits and provides real- time traffic information and route suggestions so representatives can react to congestion, roadworks, and other delays.
Maps Advanced also performs constraint-based optimization. Route generation considers operational constraints such as the planning period, required visit frequency, working schedules, travel time, maximum segment length, and other optimization criteria. These constraints allow the routing engine to generate routes that balance customer-coverage requirements with the practical capacity of field representatives.
Visit Windows define when a customer or retail location can accept a visit. Administrators can establish specific days and times, such as weekdays between 9:00 AM and 11:00 AM. Maps Advanced then attempts to schedule future visits inside those windows while generating optimized routes.
Together, these capabilities allow sales managers to create realistic multi-stop schedules that account for travel conditions, operational restrictions, and customer availability.
Study Guide Topics:Visit Planning - > Salesforce Maps Advanced - > Route Optimization - > Constraints - > Visit Windows - > Traffic
問題 #29
Which permission set allows end-user to leverage the Einstein visit recommendation feature in Consumer Goods Cloud?
答案：A
解題說明：
Retail Execution Lightning Plus provides access to Consumer Goods Retail Execution functionality for strategic-sales users and is the applicable entitlement for users working with Visit Recommendation capabilities in the Retail Execution environment.
Salesforce identifies Lightning Retail Execution Plus PSL as the Consumer Goods Retail Execution permission set license for strategic-sales users. Retail Execution permission set licenses enable Consumer Goods functionality that is not included automatically in the user ' s standard Salesforce license.
Einstein Visit Recommendations allow sales managers and field representatives to request recommended stores for future visits. Administrators can configure either a Flow strategy or a Next Best Action strategy.
When users request recommendations, they can select the strategy that best corresponds to their business requirement, and Salesforce returns the stores that should be considered together with the associated recommendation reasons.
Tableau CRM Plus User and Tableau CRM Plus Admin permissions apply to CRM Analytics capabilities and are not the Retail Execution entitlement represented by this question.
The Retail Execution access model can also include Action Plans and Industries Visit permissions where users need the associated visit and task functionality.
Study Guide Topics:Visit Planning - > Einstein Visit Recommendations - > Lightning Retail Execution Plus -
> Recommendation Strategies - > User Access
問題 #30
Which object is exclusively available to users in setup to perform direct store delivery?
答案：A
解題說明：
The Shipment object is specifically designed for managing direct store delivery processes, tracking the movement of goods from distribution to retail locations.
問題 #31
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