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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration | |
| Topic 2: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Topic 3: Salesforce Platform UX Implementation | - Declarative UX Configuration - Lightning Design System (SLDS) - Mobile UX and Responsive Design | |
| Topic 4: Discovery | 13% | - Business Value of Salesforce UX - User Needs and Requirements Gathering - Research Methods and Tools - Salesforce UX Personas and Processes |
| Topic 5: UX Fundamentals | 16% | - Human-Centered Design Principles - Branding and Visual Design Impact - Usability and Information Architecture - Accessibility and Inclusive Design |
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NEW QUESTION # 66
Cloud Kicks wants to visually represent stages for opportunities within the sales process. Which Salesforce Lightning Design System (SLDS) component should be recommended?
Answer: C
Explanation:
The correct answer is B. Path, as explicitly keyed in the uploaded UX Designer study guide.
The requirement is specifically to visually represent Opportunity stages within a Salesforce sales process.
Path is the component selected by the study guide because it maps directly to a record progressing through defined business-process stages.
Path provides a stage-oriented visualization that helps sales representatives understand where an Opportunity currently sits within the lifecycle and what stages remain.
Option A, Feed, is used for activity- or collaboration-oriented information rather than representing structured process stages.
Option C, Progress Indicator, can represent progress through a general multi-step experience, but the scenario is not simply about an arbitrary sequence of steps. It specifically concerns Opportunity stages in a sales process, for which the study guide identifies Path as the appropriate Salesforce pattern.
This distinction is important for certification questions: both Path and Progress Indicator can communicate progression, but their intended contexts differ. For a Salesforce record moving through business stages- particularly an Opportunity-the guide points to Path.
Study Guide reference/topics: SLDS Path, Opportunity stages, sales process, process visualization, Salesforce Lightning Design System.
NEW QUESTION # 67
What are three benefits of asking the user to think aloud during a user task? Choose 3 answers
Answer: B,C,D
Explanation:
Asking the user to think aloud during a user task has the following benefits12:
A) No special equipment needed. Thinking aloud is a simple and low-cost method that does not require any special equipment or software. The user only needs a microphone or a phone to record their voice, and the tester only needs a way to listen and observe the user's actions.
D) Flexibility. Thinking aloud is a flexible method that can be applied to various types of tasks, products, and platforms. It can also be conducted remotely or in-person, synchronously or asynchronously, moderated or unmoderated, depending on the needs and preferences of the tester and the user.
E) Raw stream of thought. Thinking aloud provides a raw and rich stream of data that reveals the user's thoughts, feelings, expectations, assumptions, motivations, and frustrations as they interact with the product. It can help the tester to understand the user's mental model, decision-making process, and satisfaction level.
NEW QUESTION # 68
Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly.
Where should the team go to explore Lightning component code, documentation, and specifications?
Answer: C
Explanation:
The best place for the team to explore Lightning component code, documentation, and specifications is the Components Library on developer.salesforce.com1.The Components Library is the Lightning components developer reference, where the team can find code samples, SDKs, tools, metadata coverage information, and a developer guide for Lightning Web Components1.The team can also use the live code environment to code their first Lightning web component and see the results in real time2. Salesforce Extensions for VS Code (A) is a powerful tool for developing Lightning components, but it is not a source of code, documentation, and specifications. Design Tokens on SLDS website (B) are a way to store and maintain consistent design attributes across different platforms, but they are not specific to Lightning Web Components.Reference:
Components Library on developer.salesforce.com
Get Started Coding | Lightning Web Components Developer Guide
NEW QUESTION # 69
A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback. Which reason would lead the designer to choose a moderated study?
Answer: C
Explanation:
The distinguishing advantage of a moderated usability study is the researcher's ability to interact with participants and investigate observations in real time. Therefore, A is correct, which matches the uploaded study guide answer. During a moderated session, the researcher observes a participant completing defined tasks while remaining available to ask neutral follow-up questions. For example, if the participant hesitates, misunderstands a label, or abandons a workflow, the moderator can investigate the underlying reason without simply relying on analytics or a post-session questionnaire. This enables collection of richer qualitative evidence regarding the participant's reasoning and mental model. Options B and C describe typical advantages of unmoderated research. Because no researcher needs to attend each session, participants can usually complete studies asynchronously from different locations. That model generally scales more easily and can reduce both cost and researcher time. The tradeoff is depth versus scalability. Moderated testing provides deeper contextual information and allows probing, whereas unmoderated testing provides broader reach and scheduling flexibility. Because the scenario specifically asks what would justify choosing the moderated approach, the capability to ask follow-up questions when usability issues appear is the decisive criterion.
Study Guide reference/topics: Moderated testing, unmoderated testing, qualitative research, follow-up questioning, usability study design.
NEW QUESTION # 70
Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?
Answer: A
Explanation:
Consequence scanning is a practice that helps teams to consider the potential consequences of their product or service on people, communities, and the planet1.It is an agile tool that fits within an iterative development cycle and allows teams to identify and mitigate risks, as well as focus on positive outcomes2. One of the goals of consequence scanning is to reframe the product objectives from multiple, diverse perspectives.This means that the team can explore how different stakeholders, such as users, organisations, or society, might be affected by the product or service, both intentionally and unintentionally2.By doing so, the team can ensure that the product or service aligns with their values and culture, and that they are aware of the trade-offs and implications of their decisions2.Reframing the product objectives from multiple, diverse perspectives can also help the team to discover new opportunities, generate innovative solutions, and increase user satisfaction and trust3.
Encouraging team well-being through collaboration and identifying the best angle for positive launch press coverage are not the primary goals of consequence scanning, although they might be beneficial side effects.Consequence scanning is not a PR exercise, but a way to ensure responsible innovation and ethical design2.While consequence scanning can foster team collaboration and communication, it is not a team-building activity, but a way to share knowledge and expertise and raise concerns in a dedicated format2.Reference:
Consequence scanning: How to mitigate risks in your service
Consequence Scanning - an agile practice for responsible innovators
What is consequence scanning?
NEW QUESTION # 71
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