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| Section | Weight | Objectives |
|---|---|---|
| Software Metrics and Analysis | 12% | - Process and product metrics - Measurement and data collection - Statistical analysis and interpretation - Reporting and decision support |
| General Knowledge | 10% | - Ethical, legal, and professional considerations - Quality principles and concepts - Basic statistics and measurement theory - Standards, models, and frameworks |
| Software Configuration Management | 15% | - Configuration audits and status accounting - Release and deployment management - Configuration planning and identification - Change control and traceability |
| Software Verification and Validation | 20% | - Validation and testing concepts - Reviews, inspections, and defect management - Verification principles and methods - Test planning, design, and execution |
| System and Software Engineering Processes | 18% | - Requirements engineering and management - Software design, construction, and maintenance - System integration and deployment - Software development lifecycles and models |
| Software Quality Management | 15% | - Quality management systems - Quality planning and assurance - Audits and assessments - Quality control and improvement |
| Project Management | 10% | - Tracking, control, and communication - Supplier and vendor management - Risk management - Project planning and estimation |
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問題 #252
Which of the following is a responsibility of a lead auditor?
答案：C
解題說明：
The lead auditor is responsible for determining the scope of the audit. This involves defining the boundaries of the audit, including which processes, departments, and activities will be examined. The lead auditor ensures that the audit objectives are clear and that the audit plan effectively covers the necessary areas to assess compliance and performance against specified standards and requirements.
問題 #253
The best way to reduce post-release defect density in future releases is to
答案：C
解題說明：
The best way to reduce post-release defect density in future releases is to categorize defects and perform analyses to uncover their causes. By systematically categorizing defects and analyzing their root causes, organizations can identify underlying issues in the development process and implement corrective actions.
This approach helps in preventing similar defects in future releases, leading to improved software quality.
References:
* "Root Cause Analysis: Improving Performance for Bottom-Line Results" by Robert J. Latino and Kenneth C. Latino
* "The Pragmatic Programmer: Your Journey to Mastery" by Andrew Hunt and David Thomas
問題 #254
The highest risk associated with ambiguous requirements for requirements analysts is
答案：A
解題說明：
Ambiguous requirements create one of the highest risks in software quality engineering because different stakeholders may interpret the same requirement in different ways. If analysts, developers, testers, and customers do not share a common understanding, the team may design and build software that does not satisfy the real business need. Extra reviews or longer review time are possible consequences, but they are not the highest risk. ISO 9001 compliance is also not the central issue unless the requirement process violates defined quality management controls. The most serious outcome is that the software product may be built incorrectly, leading to rework, customer dissatisfaction, failed validation, schedule delays, and increased cost. Clear, testable, complete, and unambiguous requirements are essential.
問題 #255
During a joint application development (JAD) session, the group uncovers a controversial and sensitive issue.
Which of the following techniques will provide a structure to help resolve the issue?
答案：C
解題說明：
The nominal group technique is a structured decision-making and problem-solving method that is useful when a group faces a controversial or sensitive issue. In software quality engineering, JAD sessions involve multiple stakeholders, and disagreements can occur when requirements, priorities, risks, or design expectations conflict. The nominal group technique helps by allowing participants to generate ideas independently, share them in an organized way, discuss them fairly, and rank or vote on alternatives. This reduces domination by louder participants and encourages balanced input. Brainstorming is useful for generating ideas but may not resolve sensitive conflict. Smoothing reduces visible tension but may avoid the real issue. An effort/impact grid helps prioritize options but does not provide the same structured conflict- resolution process.
問題 #256
Which of the roles in an organizational change management core team see the need for change and will help sell it to the organization?
答案：D
解題說明：
Change sponsors are typically high-level leaders within an organization who recognize the need for change and are responsible for promoting and supporting the change initiative. They provide the necessary resources, align the change with the organization ' s strategic goals, and help to overcome resistance to change by communicating its benefits. Their role is crucial in ensuring the success of change management efforts as they legitimize the change and motivate others within the organization to embrace it.
References:
Kotter, John P. " Leading Change. " Harvard Business Review Press, 1996.
Hiatt, Jeff. " ADKAR: A Model for Change in Business, Government and Our Community. " Prosci Learning Center Publications, 2006.
問題 #257
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