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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2025
Related Certifications:Apple Certified Support Professional
Exam Duration:120 minutes
Available Languages:English
Passing Score:75%
Certificate Validity Period:Not officially specified
Real Exam Qty:Approximately 80
Exam Format:Multiple Choice (Multiple Select), Multiple Choice (Single Select)
Exam Price:$149 USD
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored exam through Pearson VUE.
Pre Condition:No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training.
Official Syllabus URL:https://training.apple.com/certification

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 2
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 3
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 4
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 5
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 6
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.

Apple Device Support Exam Sample Questions (Q121-Q126):

NEW QUESTION # 121
A user is experiencing network issues on their Mac. The network administrator requests that you send them a network report. Which Mac app should you use to give the network administrator a network report?

Answer: B

Explanation:
Wireless Diagnostics (Option-click Wi-Fi menu > Open Wireless Diagnostics) generates detailed network reports, including logs and performance data, ideal for administrators.
* Option A: Console logs events, not network-specific reports.
* Option B: Network Utility was deprecated post-macOS Mojave.
* Option D: Wi-Fi Utility isn't a macOS app.
References: Apple Support - " Use Wireless Diagnostics " (support.apple.com/HT202663).


NEW QUESTION # 122
Select the setting in the sidebar that you should use to automatically keep your Mac up to date.

Answer:

Explanation:

Explanation
Set your Mac to check for software updates automatically
On your Mac, choose Apple menu > System Settings, then click General in the sidebar. (You may need to scroll down.) Click Software Update on the right. ...
To set update options, click the Info button for Automatic updates, then do any of the following: ...
Click Done.
https://support.apple.com/guide/mac-help/keep-your-mac-up-to-date-mchlpx1065/mac


NEW QUESTION # 123
How do you access Wireless Diagnostics and view additional network information from the menu bar?

Answer: D

Explanation:
HoldingOptionand clicking the Wi-Fi menu bar icon reveals advanced options, including "Open Wireless Diagnostics," which provides detailed network info.
* Option B: Regular click shows basic options.
* Option C: Right-click doesn't target SSID for diagnostics.
* Option D: Command key doesn't trigger this.
* Option A: Correct-standard method.References: Apple Support - "Use Wireless Diagnostics" (support.
apple.com/HT202663).


NEW QUESTION # 124
What should you do to run system diagnostics on Mac?

Answer: D

Explanation:
Activity Monitorallows running system diagnostics viaView > Run System Diagnostics, generating a report for troubleshooting (saved in /var/tmp).
* Option B: Console views logs, not runs diagnostics.
* Option C: Feedback Assistant submits issues, not runs diagnostics directly.
* Option D: Diagnostic Reporter isn't a macOS app.
* Option A: Correct per macOS tools.References: Apple Support - "Use Activity Monitor on your Mac" (support.apple.com/HT201464).


NEW QUESTION # 125
Select the setting in the sidebar that you should use to automatically keep your Mac up to date.

Answer:

Explanation:


NEW QUESTION # 126
......

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