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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Software Troubleshooting23%- Operating system issues
  • 1. System crashes and performance issues
    • 2. Update and driver failures
      • 3. Boot errors and startup problems
        - Application and security troubleshooting
        • 1. Security-related issues and fixes
          • 2. Installation and compatibility problems
            • 3. Application crashes and errors
              - Mobile device troubleshooting
              • 1. App and OS update failures
                • 2. Performance and battery problems
                  • 3. Connectivity and synchronization issues
                    Security28%- Network and application security
                    • 1. Wireless security protocols
                      • 2. Firewalls and security appliances
                        • 3. Encryption technologies
                          - Security fundamentals
                          • 1. Authentication and authorization
                            • 2. Zero Trust concepts
                              • 3. Permissions and access control
                                - Threats and mitigation
                                • 1. Malware types and removal
                                  • 2. Data protection and disposal
                                    • 3. Social engineering prevention
                                      Operating Systems28%- Windows installation, configuration, and management
                                      • 1. Device drivers and system updates
                                        • 2. Windows 10/11 features and settings
                                          • 3. Command-line tools and scripting
                                            • 4. File systems, partitions, and storage management
                                              - Mobile operating systems
                                              • 1. App installation and security settings
                                                • 2. Mobile device management
                                                  • 3. Android and iOS configuration
                                                    - macOS, Linux, and Chrome OS basics
                                                    • 1. System configuration and maintenance
                                                      • 2. Installation and navigation
                                                        • 3. Command-line operations
                                                          Operational Procedures21%- Communication and professionalism
                                                          • 1. Incident reporting
                                                            • 2. SLA management
                                                              • 3. Customer service techniques
                                                                - IT service management
                                                                • 1. Backup and recovery processes
                                                                  • 2. Disaster recovery planning
                                                                    • 3. Documentation and change management
                                                                      - Safety and compliance
                                                                      • 1. Privacy and regulatory compliance
                                                                        • 2. Environmental controls
                                                                          • 3. Workplace safety procedures

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                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions (Q268-Q273):

                                                                            NEW QUESTION # 268
                                                                            Which of the following file types would a desktop support technician most likely use to automate tasks for a Windows user log-in?

                                                                            Answer: A

                                                                            Explanation:
                                                                            A .bat file (batch file) is a script file in DOS, OS/2, and Microsoft Windows. It contains a series of commands that are executed by the command-line interpreter. In Windows environments, batch files are commonly used to automate log-in tasks, such as mapping network drives, launching applications, or setting environment variables during the user ' s logon process.
                                                                            B). .sh is a shell script used in Linux/Unix environments.
                                                                            C). .py is a Python script, which can be used for automation but is not commonly run directly at user logon in standard Windows environments.
                                                                            D). .js is JavaScript, used mainly in web development and not for system-level scripting in Windows logon automation.
                                                                            Reference:
                                                                            CompTIA A+ 220-1102 Objective 1.3: Use appropriate Microsoft operating system features and tools.
                                                                            Study Guide Section: Scripting basics and file types for automation - .bat for Windows


                                                                            NEW QUESTION # 269
                                                                            When a user navigates to comptiaa.org, pop-up messages indicate that the computer is infected with adware.
                                                                            A technician scans the computer for malware and does not find an infection. Which of the following should the technician do before returning the computer to the user?

                                                                            Answer: C

                                                                            Explanation:
                                                                            The correct answer is A. Clear the browser's cached data and recent history. Since the malware scan finds no infection, the issue is likely related to browser data, cached content, stored site data, pop-up permissions, or recent browsing history rather than a system-level malware infection. Quentin Docter's Complete Study Guide explains that browsing data includes history, cookies, image and file caches, passwords, autofill data, and site settings, and that clearing browsing data may be necessary when troubleshooting browser problems.
                                                                            It also explains that cached browser files can be cleared as part of this process. Signing in to a cloud workspace does not address the pop-ups. DNS security software may help prevent future access to malicious domains, but it is not the best immediate cleanup step. Private mode prevents future browsing data from being stored, but it does not clear existing cached data or recent history.


                                                                            NEW QUESTION # 270
                                                                            An administrator requires information about a server to identify the product owner and whether it has any business-critical services. Which of the following can the administrator refer to in order to find this information?

                                                                            Answer: D

                                                                            Explanation:
                                                                            A CMDB (Configuration Management Database) contains details about IT assets, including product ownership and business-critical service status.


                                                                            NEW QUESTION # 271
                                                                            An organization wants to deploy a customizable operating system. Which of the following should the organization choose?

                                                                            Answer: C


                                                                            NEW QUESTION # 272
                                                                            Which of the following commands is used to manage files in a Linux OS?

                                                                            Answer: D

                                                                            Explanation:
                                                                            The correct answer is D. cp, which is a core Linux command used to copy files and directories. File management in Linux is performed primarily through command-line utilities, and cp is one of the most fundamental commands for this purpose.
                                                                            According to the Quentin Docter - CompTIA A+ Complete Study Guide, Linux administrators frequently use commands such as cp, mv, rm, and ls to manage files. The cp command allows users to copy files between directories or locations and supports options for recursive copying and permission preservation.
                                                                            The Travis Everett & Andrew Hutz - All-in-One Exam Guide highlights that Linux file management commands differ significantly from Windows equivalents. While Windows uses robocopy and xcopy, Linux relies on simpler, built-in commands like cp.
                                                                            The Mike Meyers / Mark Soper Lab Manual further explains that curl is used for transferring data over network protocols, not for managing local files. Commands such as robocopy and xcopy are Windows- specific and not available in standard Linux environments.
                                                                            Because the question asks specifically about managing files in Linux, and cp is a native Linux file- management command, D is the correct answer.


                                                                            NEW QUESTION # 273
                                                                            ......

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