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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

SectionWeightObjectives
Constituent Engagement8%- Configure and implement constituent management
  • 1. Affiliations
  • 2. Household and organizational relationships
- Explain strategies for constituent engagement
  • 1. Manage volunteers
  • 2. Manage events
Analytics and Reporting15%- Explain reporting and dashboard strategies
  • 1. Program and volunteer reports
  • 2. Fundraising reports
- Configure and implement reports and dashboards
  • 1. Custom report types
  • 2. NPSP reports and dashboards
Program and Service Delivery15%- Explain the data model for programs
  • 1. Service delivery and client management
  • 2. Programs, program engagements, and program cohorts
- Configure and implement program management
  • 1. Track client services and outcomes
  • 2. Manage program benefits
Implementation Strategies and Best Practices20%- Identify the appropriate solution for a given scenario
  • 1. When to use standard objects vs. NPSP objects
  • 2. When to use declarative vs. custom solutions
- Design and implement solutions for common nonprofit business processes
  • 1. Configure donor management
  • 2. Configure program and event management
  • 3. Configure volunteer management
Marketing and Engagement12%- Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts
  • 1. Lead scoring and grading
  • 2. Engagement Studio
- Design and implement engagement strategies
  • 1. Email marketing journeys
  • 2. Audience segmentation
Domain Expertise10%- Explain the Salesforce Nonprofit Success Pack (NPSP) architecture
  • 1. Understand relationships and affiliations
  • 2. Understand Account and Contact models (Individual vs. Household accounts)
- Explain the nonprofit landscape and Salesforce solutions
  • 1. Understand basic nonprofit terminology
  • 2. Identify key use cases for Nonprofit Cloud
Fundraising20%- Explain the data model and functionality for fundraising
  • 1. Manage Campaigns and Campaign Members
  • 2. Manage Opportunities and Recurring Donations
  • 3. Understand Gift Entry and processing
- Configure and implement fundraising features
  • 1. Donation rollups and soft credits
  • 2. Matching gifts

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q40-Q45):

NEW QUESTION # 40
When a system admin for a nonprofit times to import data into the NPSP Data Import Object, the error message: "The matching field you chose (Record ID) is not mapped and is required for an Update and Insert operation" appears.
What are two actions the system admin can take to resolve the error?
Choose 2 answers

Answer: A

Explanation:
Explanation
https://developer.salesforce.com/forums/?id=9060G000000I7sYQAS ,and "D".(
https://powerofus.force.com/s/article/NPSP-Troubleshooting)


NEW QUESTION # 41
A consultant is assisting a nonprofit in its data integration and mapping between two systems. The consultant is unsure when a particular field was added to NPSP.
Where can the consultant find the NPSP version number for the field in question?

Answer: B

Explanation:
https://powerofus.force.com/s/article/NPSP-Which-Version-Am-I-Using
When a consultant is unsure when a particular field was added to NPSP, they can find the NPSP version number for the field in the NPSP Data Dictionary. Here's why:
NPSP Data Dictionary:
The NPSP Data Dictionary provides comprehensive details about all fields, objects, and components within the NPSP package.
It includes information on when fields were introduced, their data types, descriptions, and related objects, making it the best resource for tracking the history of specific fields.
Reference:
Salesforce NPSP Data Dictionary Documentation
Salesforce Nonprofit Success Pack Release Notes


NEW QUESTION # 42
A user creating Opportunities wants to avoid manually entering information twice in order to have it appear on both the Opportunity record and the Payment record. Which two steps should be taken to set this up?

Answer: C,D

Explanation:
To avoid manually entering information twice and ensure it appears on both the Opportunity record and the Payment record, follow these steps:
Create Payment Mappings in NPSP Settings:
Navigate to NPSP Settings.
Go to "Donations" and select "Payment Mappings".
Create mappings to ensure that relevant fields from the Opportunity record are automatically populated in the Payment record.
Create Custom Fields on the Payment Object:
Navigate to Setup.
In the Object Manager, select "Payment".
Click on "Fields & Relationships".
Create custom fields that correspond to the Opportunity fields you want to map.
Ensure the field types match those on the Opportunity object to facilitate accurate data transfer.
These steps automate the data transfer between Opportunities and Payments, reducing manual entry and ensuring consistency across records.
Reference:
Salesforce NPSP Documentation: Payment Mappings
Salesforce Trailhead: Custom Fields


NEW QUESTION # 43
A nonprofit wants to present active volunteer sites on a map which should be visible without logging in.
Which tool would support this requirement?

Answer: B


NEW QUESTION # 44
A volunteer with a nonprofit works at Universal Containers. The volunteer is recorded in Salesforce as part of the Household's account record, but Universal Containers needs to be entered into the Salesforce system.
How should a consultant track the volunteer's relationship with Universal Containers?

Answer: C


NEW QUESTION # 45
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