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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Domain Expertise20%- Nonprofit Solution Identification
  • 1. Trailhead, AppExchange, and Community resources
    • 2. Fundraising and donor management solutions
      • 3. Program and volunteer management solutions
        • 4. Marketing and engagement solutions
          Topic 2: Analytics5%- Reporting and Insights
          • 1. Salesforce reporting for nonprofits
            • 2. Campaign tracking and engagement measurement
              Topic 3: Integration and Data Management15%- Data Handling
              • 1. Data quality and deduplication concepts
                • 2. Data import and migration strategies
                  Topic 4: Solution Design20%- Architecture Design
                  • 1. Align solutions to nonprofit business requirements
                    • 2. Design scalable nonprofit data models
                      Topic 5: Implementation Strategies and Best Practices- Project Delivery
                      • 1. Consulting best practices for nonprofit implementations
                        • 2. Risk identification and mitigation
                          - NPSP Configuration and Setup
                          • 1. Install and configure Nonprofit Success Pack
                            • 2. Household Account Model implementation

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                              Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q170-Q175):

                              NEW QUESTION # 170
                              A donor has committed to give a consistent amount every month. The nonprofit wants to update the schedule to reflect one-time adjustments to this amount.
                              What should the consultant recommend to record the regular donations correctly7

                              Answer: A

                              Explanation:
                              Enhanced Recurring Donations in NPSP allows nonprofits to manage recurring donations more flexibly, including making one-time adjustments to the donation amounts. This feature provides a robust way to handle scenarios where donors want to change their regular giving amounts temporarily.
                              Steps to Implement:
                              Enable Enhanced Recurring Donations:
                              Navigate to NPSP Settings -> Donations -> Recurring Donations.
                              Enable Enhanced Recurring Donations.
                              Set Up Recurring Donations:
                              Create a Recurring Donation record for the donor, specifying the regular donation amount and schedule.
                              Use the Enhanced Recurring Donations feature to adjust the schedule and amounts as needed.
                              Salesforce Nonprofit Success Pack Documentation
                              Salesforce Trailhead: Manage Recurring Donations in NPSP


                              NEW QUESTION # 171
                              A nonprofit needs to track key information for grants it applies for and receives, such as deadline dates, activity completion dates, and descriptions. In addition, the nonprofit wants to track actions completed and view the next deadline date on the Opportunity.
                              Which feature should the consultant recommend?

                              Answer: B

                              Explanation:
                              https://trailhead.salesforce.com/en/content/learn/modules/nonprofit-success-pack-administration-basics/understand-the-npsp-data-model For nonprofits needing to track key information related to grants, such as deadline dates, activity completion dates, and descriptions, Deliverables within Salesforce are the recommended feature. Deliverables allow nonprofits to create and manage detailed records of grant-related activities, set deadlines, and monitor progress directly on the Opportunity object.
                              Steps:
                              Enable Deliverables in Salesforce.
                              Create Deliverable records to track grant-related tasks, deadlines, and activities.
                              Configure Deliverables to display the next deadline date on the Opportunity.
                              Use reports and dashboards to monitor the status and progress of grant-related activities.
                              CertGod Nonprofit Cloud Consultant Guide: Recommends using Deliverables for tracking detailed grant information and deadlines.
                              Salesforce Documentation on Deliverables: Provides setup instructions and usage guidelines.


                              NEW QUESTION # 172
                              A consultant is importing a number of new individual gifts from a recent fundraising event for a non-profit that is using NPSP. It is very important that donors receive credit for these new donations. Where is the automatic Opportunity Contact Role hard credit value configured for this scenario?

                              Answer: D

                              Explanation:
                              To ensure that donors receive credit for new donations, the automatic Opportunity Contact Role hard credit value should be configured in NPSP Settings. Here's how to do it:
                              Navigate to NPSP Settings:
                              Go to the App Launcher and search for "NPSP Settings".
                              Access Donations Settings:
                              Under NPSP Settings, select "Donations".
                              Click on "Opportunity Contact Roles".
                              Configure Default Contact Role:
                              Set the default Contact Role for Opportunities to ensure that the primary donor is automatically assigned the correct role.
                              This role typically is "Primary Donor" or "Donor".
                              Verify and Save:
                              Ensure that the configuration is correct and save the changes.
                              This setup ensures that when new donations are imported or entered, the primary donor receives the appropriate hard credit automatically, maintaining accurate donor credit records.
                              Salesforce NPSP Documentation: Opportunity Contact Roles
                              Salesforce Trailhead: Manage Donations in NPSP


                              NEW QUESTION # 173
                              A nonprofit is loading 5 million donation history records into Salesforce from a payment processing system.
                              What should the consultant do to ensure the data load Is successful?

                              Answer: A

                              Explanation:
                              When loading a large volume of data, such as 5 million donation history records, into Salesforce, it is essential to temporarily disable TDTM (Trigger Handler Framework) to ensure the data load is successful. TDTM triggers can slow down or interrupt the data load process due to the large volume of records being processed.
                              Steps:
                              Go to Setup > Custom Metadata Types.
                              Select "Trigger Handlers."
                              For each trigger handler, uncheck the "Active" checkbox to temporarily disable it.
                              Perform the data load using Data Loader or another data import tool.
                              Once the data load is complete, re-enable the TDTM Trigger Handlers by checking the "Active" checkbox for each trigger handler.
                              CertGod Nonprofit Cloud Consultant Guide: Advises on the importance of managing TDTM triggers during large data loads.
                              Salesforce Documentation on TDTM: Provides instructions on managing and disabling TDTM triggers.


                              NEW QUESTION # 174
                              A nonprofit's system admin has seen this error message multiple times:
                              Npsp,TDTMCContact:execution of AfterUpdate caused by : System,SObjectException:Invalid field gender_c Contect (npsp) How should the admin troubleshoot this?

                              Answer: B

                              Explanation:
                              To troubleshoot the error message "Npsp,TDTMCContact
                              of AfterUpdate caused by : System,SObjectException
                              field gender_c Contact (npsp)," the admin should:
                              Check for Invalid Values:
                              The error indicates that there might be invalid values in the gender field on Contact records.
                              Review the values in the gender field across the Contact records to ensure they conform to the expected values (e.g., Male, Female, Non-binary).
                              Steps to Verify and Correct Values:
                              Use Salesforce reports or data export tools to extract Contact records with gender values.
                              Check for any discrepancies or invalid entries.
                              Correct the invalid values by updating the records with appropriate values.
                              Review Field Mappings and Settings:
                              Ensure that any field mappings related to the gender field in Relationship settings or Reciprocal Relationships are correctly configured.
                              By ensuring the gender field values are valid, the admin can resolve the error and ensure smooth execution of the after-update trigger.
                              Salesforce Help: Managing Custom Fields
                              Nonprofit Success Pack (NPSP) Documentation: Relationship and Gender Field Settings


                              NEW QUESTION # 175
                              ......

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