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| Section | Objectives |
|---|---|
| Topic 1: Data Integration and Health Data | - Integration with external healthcare systems - Health data ingestion concepts - FHIR alignment concepts |
| Topic 2: Care Coordination and Plans | - Tasks, milestones, and goals - Care program management - Care plan structure and lifecycle |
| Topic 3: Health Cloud Fundamentals | - Healthcare data model overview - Core concepts of Salesforce Health Cloud - Industry-specific terminology (patients, care teams, providers) |
| Topic 4: Security, Compliance, and Industry Considerations | - Data access control in Health Cloud - HIPAA and healthcare compliance basics - Auditability and privacy safeguards |
| Topic 5: Patient and Member Management | - Consent and privacy considerations - Patient data model and records - Care team assignment and collaboration |
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NEW QUESTION # 17
A pharma company wants the ability to:
Upload a patient's insurance card, including automatic Member Plan record creation Run a benefits verification check Schedule on behalf of the patient with a provider Cloud Accredited Professional Which set of Health Cloud capabilities should enable the company to build this business process?
Answer: D
Explanation:
Step-by-Step Explanatio n:
Business Process Capabilities:
Intelligent Document Automation: Upload and process patient insurance cards.
Intelligent Document Reader: OCR and extract information to automatically create Member Plan records.
Benefits Verification: Check and verify patient insurance benefits.
Intelligent Appointment Management: Schedule on behalf of the patient with providers.
Salesforce Documentation Reference:
"Use Intelligent Document Automation and Intelligent Document Reader to upload and extract insurance card details, with automated Member Plan creation. Use Benefits Verification and Intelligent Appointment Management to enable scheduling and eligibility checks."
- Health Cloud: Intelligent Document Automation
- Health Cloud: Benefits Verification
- Health Cloud: Intelligent Appointment Management
Why not the other options?
Only D includes all needed automation for insurance card processing, Member Plan record creation, benefits verification, and scheduling.
Reference:
Intelligent Document Automation
Intelligent Document Reader
Benefits Verification
Intelligent Appointment Management
NEW QUESTION # 18
Bloomington Caregivers would like to share patient medication information with an external pharmacy as soon as it is updated in Bloomington Caregivers' Health Cloud system. It would also like to receive an immediate confirmation about any medication Interactions from the pharmacy.
Which two Integration patterns should a consultant recommend?
Choose 2 answers
Answer: A,D
Explanation:
The requirement is:
Push patient medication updates to an external pharmacy immediately → This is an event-driven use case.
Receive immediate confirmation about medication interactions from the pharmacy → This requires a synchronous call/response pattern.
The correct integration patterns are:
A . Platform Event
Best for real-time, event-driven notifications when medication information is updated in Health Cloud.
Ensures the pharmacy receives updates as soon as they occur.
D . Apex HTTP Callout
Supports synchronous communication with external systems.
Allows Health Cloud to send a request and receive an immediate confirmation/response about medication interactions from the pharmacy.
Why not the others?
B . Industries ETL - This is for batch, large-volume data movement, not real-time event-driven updates or immediate confirmations.
C . OmniStudio Integration Procedure - Great for orchestrating data retrieval/manipulation across systems, but it's not designed for event-driven updates with confirmation requirements.
Salesforce Health Cloud Reference:
Salesforce Integration Patterns and Practices:
"Use Platform Events for event-driven, near real-time messaging between Salesforce and external systems."
"Use Apex callouts when Salesforce must send a request and wait for an immediate response."
NEW QUESTION # 19
A clinic is looking to manage its associated physicians within Health Cloud.
Which two objects support Salesforce's recommended approach to model the doctors in the clinic's Health Cloud org?
Choose 2 answers
Answer: A,C
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference Healthcare Practitioner and Healthcare Provider Objects:
Salesforce recommends using the Healthcare Practitioner object for modeling individual doctors and the Healthcare Provider object for organizations/facilities.
Extract:
"Model physicians using the Healthcare Practitioner object and relate them to organizations or facilities using the Healthcare Provider object."
- Provider Network Management Data Model
Other Options:
A . Contact and B. Person Account are not the recommended approach for modeling licensed clinical professionals in the Health Cloud provider data model.
Reference:
Provider Network Management Data Model
NEW QUESTION # 20
While implementing contracting as part of Provider Network Management, a customer wants to manage different types of payments. Which object should a consultant configure to achieve this?
Answer: C
NEW QUESTION # 21
Bloomington Caregivers is looking to view potential drug-to-drug interactions for its patients ' medications and make recommendations based on that data within Health Cloud. Which Health Cloud add-on should a consultant recommend to fulfill this requirement?
Answer: A
Explanation:
Medication Management contains built-in drug-to-drug interaction (DDI) detection and comprehensive medication reconciliation capabilities. Medication Management consolidates medication requests, statements, dispensing information, reconciliation, review, and interaction-oriented workflows so clinicians can evaluate a patient ' s regimen longitudinally. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Medication Management) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Medication
NEW QUESTION # 22
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