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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Pricing conditions
B. Coupon campaigns
C. Service orders
D. Opportunities

Answer: A,C

NEW QUESTION # 29
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Build can be used to create custom apps.
B. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
C. Al capabilities empower sales & marketing analysts to accelerate decisions.
D. SAP Integration Suite is available to integrate applications.
E. Business process analysis is available out-of-the-box.

Answer: A,C,D

NEW QUESTION # 30
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
B. Enterprise Consent and Preference Management
C. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
D. SAP Customer Data Platform

Answer: D

NEW QUESTION # 31
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can record all master data (customer, products, organization) in a central database.
B. You can manage customer segments.
C. You can migrate data using the Data Workbench.
D. You can analyze customer preferences for communication.

Answer: D

NEW QUESTION # 32
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
B. It is a strategy to keep existing solutions in the target system environment by prioritizing.
C. It is a strategy to retain an existing installed base of solutions.
D. It is a strategy to aid in cleaning legacy data for the purposes of data migration.

Answer: A

NEW QUESTION # 33
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