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SAP C_FSM_2601 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Service Reporting and Analytics	16%	- KPI Monitoring and Analysis - Custom Report Generation - Service Performance Metrics - Reports and Dashboards
Topic 2: Service Order Management	26%	- Service Order Scheduling and Planning - Service Order Creation and Processing - Service Order Status Management - Service Order Assignment and Routing
Topic 3: Resource Management	22%	- Workforce Planning and Forecasting - Technician Management - Travel and Route Optimization - Skill-Based Matching
Topic 4: Configuration and Integration	16%	- SAP FSM System Configuration - Third-Party System Integration - Integration with SAP ERP and CRM - API and Web Services
Topic 5: Mobile Application	20%	- Field Service Mobile App Features - Mobile Checkout and Time Tracking - Offline Capabilities - Real-Time Communication

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SAP Certified - SAP Field Service Management Sample Questions (Q47-Q52):

NEW QUESTION # 47
What are example use cases for autoscheduling?
There are two correct answers.

A. Periodic re-optimization
B. Automatic scheduling of new jobs
C. Suggest a suitable time for a technician's visit
D. Suggest a matching technician for a single job

Answer: A,B

NEW QUESTION # 48
What are some of the characteristics of assisted scheduling?
There are three correct answers.

A. Assisted scheduling is triggered by a scheduled business rule
B. The scope and parameters for assisted scheduling can be completely tailored to the use case
C. The scope and parameters for assisted scheduling are largely pre-determined
D. Assisted scheduling can work with custom optimization policies
E. Assisted scheduling is triggered by the user or by an API call

Answer: C,D,E

NEW QUESTION # 49
How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.

A. Providing financial incentives
B. Through a structured customer service protocol
C. Offering continuous user training
D. By considering unique business requirements
E. By offering marketing insights

Answer: D

NEW QUESTION # 50
The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.

A. True
B. False

Answer: B

NEW QUESTION # 51
What is the most common way to create master data in FSM?
Choose the correct answer.

A. By integration with back-end systems
B. Manual creation in the Master Data module
C. By bulk upload with the Data Loader

Answer: A

NEW QUESTION # 52
......

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