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Eine breite Vielzahl von CIPS ZertFragen L5M9 Prüfung Fragen und AntwortenLogische ursprünglichen Exponate für ZertFragen L5M9 Operations Management Prüfungsfragen100% genaue Antworten von Industrie-Experten gelöstFalls erforderlich aktualisiert CIPS ZertFragen L5M9 Prüfungsfragen ZertFragen L5M9 Fragen und Antworten sind die gleichen wie sie die Real CIPS Zertifizierungsprüfungen erscheinen. Viele der ZertFragen L5M9 Operations Management Prüfungsvorbereitung Antworten sind in Vielfache-Wahl-Fragen (MCQs) FormatQualität geprüften Operations Management Produkte viele Male vor der VeröffentlichungKostenlose Demo der Prüfung ZertFragen L5M9 an ZertFragen.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operational Risk, Sustainability and Ethics | 15-20% | - Sustainable operations: green practices, circular economy - Ethical and responsible operations management - ESG considerations in operational design and delivery - Identifying, assessing and mitigating operational risks |
| Topic 2: Quality Management and Performance Measurement | 15-20% | - Measuring efficiency, productivity and customer satisfaction - Quality standards: ISO 9000 series and related frameworks - Total Quality Management (TQM) concepts and application - Quality control, assurance and improvement tools - Key Performance Indicators (KPIs) for operations |
| Topic 3: Lean, Agile and Responsive Operations | 15-20% | - Lean principles: waste elimination, value stream mapping - Comparison and integration of lean and agile - Application in manufacturing, service and public sectors - Agile approaches: flexibility, responsiveness and speed |
| Topic 4: Process Design, Planning and Improvement | 20-25% | - Process mapping, workflow and design principles - Capacity planning, demand management and resource allocation - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Forecasting, scheduling and inventory management - Benchmarking and process optimization |
| Topic 5: Principles of Operations Management | 15-20% | - Definition, scope and role of operations management - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness - Input-transformation-output model - Linkages between operations, procurement and supply chain |
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14. Frage
Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market. Which of the following performance objectives would be the most dominant at this stage of the lifecycle?
Antwort: B
Begründung:
This is flexibility. P.40 details the stages of product lifecycle and the dominant performance objective. It states: introduction stage = flexibility, growth stage = speed, maturity = quality and costs, decline stage= cost. Now whether or not you agree with this completely, this is what the study guide says and is worth remembering. (I personally think cost is very important at the introductory stage, because if you don't recoup your costs and break even, you won't ever get to the maturity stage- but CIPS says flexibility is most important at this stage, so that's the correct answer for the exam).
15. Frage
Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.
Which of the following will you put into box 5?
Antwort: B
Begründung:
The correct answers are as follows:
16. Frage
In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO
Antwort: D,E
Begründung:
Capacity and Supply Network are structure-related. The other three are Infrastructure-related. This is from p.35-36 of the study guide. Structure is about the 'hardware' of the business and physical attributes. Infra-structure is considered the software and are easier to change.
17. Frage
According to Juran, there are several options to improve quality- these include which of the following? Select THREE
Antwort: A,C,E
Begründung:
repair, refine and renovate are part of Juran's quality improvement interventions ( there are '4 Rs' - the last one is reinvent- p.122). The end of Chapter 2.3 talks about three different philosophies of TQM: Crosby, Juran and Deming. As far as I'm aware these don't come up often as questions, mainly because they're all so similar. You may get a question on this, and possibly on Deming's Plan-Do-Check-Act cycle (CIPS LOVE the Deming cycle for some reason) but don't stress too much about memorising all the philosophies word for word.
18. Frage
Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed. Which of the following sentences about services are true? Select THREE
Antwort: B,C,D
Begründung:
The correct sentences are 2, 3 and 5. This is from the table comparing services and goods on p.47. Note that you can ask for a refund if you're unhappy with a service, but you can't physically return the service you've received. Option 1 is incorrect- there is no transfer of ownership with services (there is with goods). Option 4 is incorrect as every service is different- there is a high level of variability in delivery.
19. Frage
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Niemand will ein ganz ein leichtes Leben führen und in einer niedrigen Position weniges Gehalt beziehen. Eines Tages wird man vielleicht gekündigt oder in die Rente treten. Dieses Leben ist wirklich langweilig. Wollen Sie nicht ein vielfältiges Leben führen? Das macht nichts. Heute sage ich Ihnen eine Abkürzung zum Erfolg, nämlich, die CIPS L5M9 Zertifizierungsprüfung zu bestehen. Mit dem Zertifikat können Sie ein besseres Leben führen und ein exzellenter IT-Expert werden und von anderen akzeptiert werden. Die Schulungsunterlagen zur CIPS L5M9 Zertifizierungsprüfung von ZertFragen können ganz leicht Ihren Traum verwirklichen. Zögern Sie noch? Schicken Sie doch schnell Schulungsunterlagen zur CIPS L5M9 Zertifizierungsprüfung von ZertFragen in den Warenkorb.
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