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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Weight	Objectives
Understanding the SAP Customer Experience Portfolio	35%	- Structure and components of SAP CX portfolio 1. Marketing solutions 2. Customer Data solutions 3. Commerce solutions 4. Sales solutions 5. Service solutions - Unified offering for customer relationship enhancement
Articulating Value and Business Outcomes	25%	- Value proposition of integrated CX portfolio - Demonstrating impact on customer engagement - Linking solutions to business goals
Integration Across CX Solutions and SAP Business Suite	40%	- Integration between CX solutions 1. Consistency across customer interactions 2. Efficiency and personalization benefits - Integration with SAP Business Suite / S/4HANA 1. Use cases and business scenarios 2. Integration points and architecture

Section

Weight

Objectives

Understanding the SAP Customer Experience Portfolio

35%

- Structure and components of SAP CX portfolio

1. Marketing solutions
2. Customer Data solutions
3. Commerce solutions
4. Sales solutions
5. Service solutions

- Unified offering for customer relationship enhancement

Articulating Value and Business Outcomes

25%

- Value proposition of integrated CX portfolio
- Demonstrating impact on customer engagement
- Linking solutions to business goals

Integration Across CX Solutions and SAP Business Suite

40%

- Integration between CX solutions

1. Consistency across customer interactions
2. Efficiency and personalization benefits

- Integration with SAP Business Suite / S/4HANA

1. Use cases and business scenarios
2. Integration points and architecture

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can manage customer segments.
B. You can analyze customer preferences for communication.
C. You can migrate data using the Data Workbench.
D. You can record all master data (customer, products, organization) in a central database.

Answer: B

NEW QUESTION # 32
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Including integration capabilities
B. Providing expertise in purchase processes
C. Offering scalability and flexibility
D. Providing industry expertise

Answer: A,C,D

NEW QUESTION # 33
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By focusing on back-end service operations
B. By executing marketing campaigns for product service
C. By connecting and delivering data from the value chain and process flow
D. By providing a dedicated self-service experience as a forecast

Answer: C

NEW QUESTION # 34
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
B. Enterprise Consent and Preference Management
C. SAP Customer Data Platform
D. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)

Answer: C

NEW QUESTION # 35
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides permanent transparent and personalized data related to maintenance plants.
B. It provides seamless connectivity to teams with the correct information at the right time.
C. It enables organizations to deliver personalized customer engagement data.
D. It enables processing of accounting data.
E. It provides permanent awareness of customer expectations.

Answer: B,C,E

NEW QUESTION # 36
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