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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
SAP Customer Experience Solutions, Processes and Strategy41-50%- Business Process Integration
  • 1. Lead-to-cash processes
  • 2. Integration with SAP Business Suite
  • 3. Omnichannel customer engagement
- SAP CX Portfolio
  • 1. SAP Commerce Cloud capabilities
  • 2. SAP Emarsys and customer engagement
  • 3. SAP Sales Cloud and Service Cloud positioning
  • 4. Customer data and experience management
Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Identify competitive differentiators
  • 2. Explain customer-centric business transformation
  • 3. Position SAP Customer Experience portfolio value
Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. B2B and B2C commerce use cases
  • 2. Customer loyalty and retention strategies
  • 3. Retail customer experience scenarios

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which application would you recommend to manage the customer consent and preference lifecycle?

Answer: D


NEW QUESTION # 28
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

Answer: C,D


NEW QUESTION # 29
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

Answer: B,D,E


NEW QUESTION # 30
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

Answer: A,B,E


NEW QUESTION # 31
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 32
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