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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Declarative UX Configuration - Mobile UX and Responsive Design | |
| Topic 2: UX Fundamentals | 16% | - Accessibility and Inclusive Design - Human-Centered Design Principles - Branding and Visual Design Impact - Usability and Information Architecture |
| Topic 3: Design Strategy & Solutioning | - Journey Mapping and Experience Design - Problem Definition and Scoping | |
| Topic 4: Discovery | 13% | - User Needs and Requirements Gathering - Salesforce UX Personas and Processes - Business Value of Salesforce UX - Research Methods and Tools |
| Topic 5: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration |
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問題 #90
Which elements of visual design should be used to better translate style and branding guidelines?
答案：C
解題說明：
In visual design, especially within the context of translating style and branding guidelines, certain elements play crucial roles in ensuring that the design effectively communicates the intended brand identity and aesthetic. These elements include:
Typography: The choice of fonts and how text is styled and arranged can significantly impact the brand's voice and how content is perceived by the audience. Typography can convey feelings, create hierarchy, and guide the user's attention through the design.
Color: Color schemes are fundamental in visual design as they can evoke emotions, communicate brand values, and improve the user's experience by creating visual interest and guiding focus.
Imagery: The use of images, icons, illustrations, and other visual media must align with the brand's style and values. Imagery can help tell a brand's story, convey complex information quickly, and connect with users on an emotional level.
Options B and C, such as Wireframes, Personas, Blueprints, Sketching, and Storyboards, are crucial in the early stages of the design process for conceptualization and planning but do not directly translate style and branding guidelines in the same way that typography, color, and imagery do.
問題 #91
Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style.
Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint?
答案：C
解題說明：
The best Salesforce solutions for Cloud Kicks to deliver consistently branded content at every touchpoint are Distributed Marketing and Journey Builder.Distributed Marketing allows individual agents to send personalized and compliant messages to their customers, using pre-approved templates and content created by the corporate marketing team1.Journey Builder enables the marketing team to design and automate customer journeys across channels and devices, using data and analytics to optimize the customer experience2. Email Builder and Customer 360 (B) are not sufficient to ensure consistent branding and communication, as they only cover email marketing and customer data integration, respectively. Service Cloud and Letterhead are also not the best solutions, as they only focus on customer service and email formatting, respectively.Reference:
Distributed Marketing | Salesforce
Journey Builder | Salesforce
問題 #92
It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model. Which reason explains this?
答案：B
解題說明：
The correct answer is A. To avoid societal bias. The uploaded study guide directly identifies societal bias as the concern when demographic data is selected for AI-model use. Demographic information can contain or reflect historical social inequalities. When characteristics such as age, gender, location, ethnicity, socioeconomic indicators, or related proxies are included in a model without careful justification, the model may learn patterns that reproduce existing disparities rather than simply represent neutral relationships. The UX and responsible-design implication is that teams must question both what data is being collected and why the model needs it. Data should not be introduced simply because it is available. Instead, each attribute should have a legitimate purpose that supports the intended user or business outcome without unnecessarily increasing the risk of discriminatory behavior. Option B refers to confirmation bias, which concerns a tendency to favor evidence that supports existing beliefs. While that can affect research and decision-making, it is not the specific data-governance risk described here. Option C, interaction bias, relates more to patterns arising from how people interact with a system rather than demographic information itself. The study-guide principle is therefore that responsible AI design requires deliberate demographic-data selection to reduce the propagation of societal bias into automated decisions.
Study Guide reference/topics: Responsible AI, demographic data, societal bias, responsible design, Human- Centered Design.
問題 #93
A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which three standard Salesforce objects should be used in this experience?
答案：B
解題說明：
The correct answer is C. Lead, Contact, and Opportunity, as keyed by the uploaded study guide.
These three standard objects correspond to different parts of the realty customer's sales lifecycle. A Lead can represent a prospective home buyer before that person becomes an established customer relationship. A Contact represents the individual once that relationship is maintained within Salesforce, while an Opportunity represents the potential sales transaction being pursued.
That combination fits the scenario because brokers need to track people who begin by shopping for homes, establish contact with the real estate company, and potentially progress toward a transaction.
Option A includes Address and Property, which are not the three standard objects identified by the study guide for this lifecycle.
Option B includes Account, Person Account, and Contact, but this combination does not represent the prospect-to-sales-opportunity progression the guide is testing.
The UX significance is that the underlying object model should reflect the business stages users actually work with. Brokers need to distinguish prospective buyers, known individuals, and active sales opportunities rather than treating all information as one undifferentiated customer record.
Study Guide reference/topics: Lead, Contact, Opportunity, Salesforce standard objects, customer lifecycle, Declarative Design.
問題 #94
When designing a custom component that includes this clickable icon in a Lookup field:
What should be used as the alternative (alt) text?
答案：D
解題說明：
The alternative (alt) text is a short block of text that describes the content and function of an image or other non-text element on a web page. The alt text is read aloud by screen readers and other assistive technologies to provide access to people who cannot see the image.The alt text also helps with search engine optimization and displays on the page if the image fails to load1.
When designing a custom component that includes a clickable icon in a Lookup field, the alt text should be concise, descriptive, and meaningful. The alt text should convey the purpose and action of the icon, rather than its appearance or format. Therefore, the best option for the alt text of the icon is "Search button", as it describes what the icon does and how the user can interact with it. The other options are not suitable for the alt text, as they either include unnecessary words, such as "image of" or "photo of", or omit important information, such as "button". For example, the option "Image of a search button" is redundant, as the screen reader will already announce that the element is an image. The option "Search" is incomplete, as it does not indicate that the element is a button that can be clicked. The option "Image of a magnifying glass" is irrelevant, as it describes the appearance of the icon, rather than its function.
問題 #95
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