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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | Service-Cloud-Consultant |
| Real Exam Qty: | 60 scored + up to 5 unscored |
| Passing Score: | 78% |
| Exam Price: | USD 200 + applicable taxes |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Administrator |
| Exam Duration: | 105 minutes |
| Available Languages: | Spanish, French, Japanese, English, German, Portuguese (Brazil) |
| Exam Format: | Scenario-based questions, Multiple-choice, Multiple-select |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Trailhead: Prepare for Your Service Cloud Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: | Salesforce Service-Cloud-Consultant Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator credential; 2–3 years of experience implementing Service Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
>> Service-Cloud-Consultant퍼펙트 최신 덤프자료 <<
만일Salesforce Service-Cloud-Consultant인증시험을 첫 번째 시도에서 실패를 한다면 Salesforce Service-Cloud-Consultant덤프비용 전액을 환불 할 것입니다. 만일 고객이 우리 제품을 구입하고 첫 번째 시도에서 성공을 하지 못 한다면 모든 정보를 확인 한 후에 구매 금액 전체를 환불 할 것 입니다. 이러한 방법으로 저희는 고객에게 어떠한 손해도 주지 않을 것을 보장합니다.
Salesforce Service-Cloud-Consultant 시험은 Service Cloud 플랫폼에 대한 깊은 이해가 필요한 어려운 시험입니다. 이 시험은 케이스 관리, 자동화, 채널 관리 및 서비스 클라우드 분석 등의 주제를 다룹니다. 시험은 60개의 객관식 문제로 이루어져 있으며, 수험자는 105분 동안 시험을 보게 됩니다. 시험을 통과하려면, 수험자는 최소 68%의 점수를 얻어야 합니다.
질문 # 209
Universal Containers has been testing an updated Service Console in a sandbox and is ready to move it to Production.
Which deployment solution should a consultant use?
정답：D
설명：
Change Sets are the deployment solution that a consultant should use to move an updated Service Console from a sandbox to Production. Change Sets are collections of metadata components that can be deployed from one Salesforce org to another. Change Sets can be used to deploy the configuration settings for the Service Console, such as the app definition, the page layouts, the tabs, the components, the utility bar, or the navigation rules. Change Sets can also be used to deploy other related components, such as objects, fields, profiles, permissions, workflows, or reports. Verified References: Service Cloud Consultant Certification Guide & Tips, Change Sets Overview
질문 # 210
Support process: escalation queue if not responded in 2 hours within business hours until marked Urgent which requires 24/7 resolution.
정답：B
질문 # 211
universal containers wants to monitor customers social media reactions and opinions. Agents also want to see recent cases that customer logged.
정답：D
설명：
Social Conversation component is a feature that can enable Universal Containers to monitor customers' social media reactions and opinions, as well as see recent cases that customers logged. Social Conversation component allows agents to view and reply to social posts from customers using Social Customer Service. It also shows related records, such as cases, contacts, or accounts, that are linked to the social posts. Verified References: : https://help.salesforce.com/s/articleView?id=sf.social_customer_service_overview.htm&type=5
:https://help.salesforce.com/s/articleView?id=sf.social_customer_service_component.htm&type=5
질문 # 212
Cloud Kicks is planning to provide different levels of support to customers in order to ensure its agents are working within the confines of the service-level agreements (SLAs).
Which feature should the consultant consider?
정답：B
설명：
To provide different levels of support and ensure adherence to service-level agreements (SLAs), utilizing Entitlements is recommended. Entitlements define customers' rights to specific support services and SLAs, enabling Cloud Kicks to manage and enforce different support levels effectively, ensuring that agents deliver the appropriate level of service to each customer.
질문 # 213
Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting?
정답：B
설명：
Path for Cases is a feature that allows service reps to see where they are in the process of resolving a case and what steps they need to take next. Path for Cases displays key fields and guidance for each stage of the case lifecycle, such as New, Working, Escalated, or Closed. Path for Cases can help a Tier 2 service representative take over case processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting by showing them the current status and values of the case. Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up Path for Cases
질문 # 214
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