更新するMB-240予想試験試験-試験の準備方法-信頼的なMB-240試験概要

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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Field Service Mobile and Customer Experience20%- Mobile app configuration
  • 1. Enable offline capabilities
    • 2. Configure Field Service mobile app
      - Customer engagement
      • 1. Customer communication workflows
        • 2. Service feedback management
          Schedule and Dispatch Work20%- Resource scheduling
          • 1. Use schedule board
            • 2. Optimize scheduling and routing
              Manage Inventory and Assets15%- Inventory management
              • 1. Manage products and stock
                • 2. Track customer assets
                  Configure Dynamics 365 Field Service20%- Configure Field Service settings
                  • 1. Configure organizational units and resources
                    • 2. Set up Field Service parameters
                      Work Order Management25%- Manage work orders lifecycle
                      • 1. Create and manage work orders
                        • 2. Manage incidents and service tasks

                          >> MB-240予想試験 <<

                          実用的なMB-240予想試験 | 最初の試行で簡単に勉強して試験に合格する & 効率的なMicrosoft Microsoft Dynamics 365 Field Service Functional Consultant

                          当社Microsoftの専門家は長い間MB-240試験に集中しており、新しい知識を見落とすことはありません。教材の内容は常に最新の状態に保たれています。 MB-240学習ガイドの購入後に新しい情報が出ても心配する必要はありません。新しいバージョンがある場合は、メールでお知らせします。私たちの多大な努力により、私たちの教材はMB-240試験に絞られ、対象にされました。したがって、無駄なMB-240のMicrosoft Dynamics 365 Field Service Functional Consultant試験資料情報に時間を浪費することを心配する必要はありません。

                          Microsoft Dynamics 365 Field Service Functional Consultant 認定 MB-240 試験問題 (Q109-Q114):

                          質問 # 109
                          You are a field service manager who reviews completed work orders before they are posted. You noticed that there are many maintenance jobs that use the same exact parts and labor, and require the same skills.
                          You want to create an incident type from one of the recently completed work orders, but you need to ensure that each job has a unique duration and inspection associated.
                          You need to update the configuration in the Create Incident Type from Work Order dialog.
                          Which settings should be updated in order to create your desired template? To answer, select the appropriate settings in the answer area.
                          NOTE: Each correct selection is worth one point.

                          正解：

                          解説：


                          質問 # 110
                          As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
                          Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
                          You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
                          Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

                          正解：C

                          解説：
                          Section: Configure field service applications
                          Explanation/Reference:
                          References:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types


                          質問 # 111
                          Your customer is offering a new service that requires two resources.
                          You need to ensure that the right resource requirements are created, so that the technician with the right skill set will be assigned.
                          What are the first three steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

                          正解：

                          解説：

                          1 - Create a requirement group.
                          2 - Create an incident type.
                          3 - Create a work order.


                          質問 # 112
                          You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service.
                          Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey.
                          In which two survey elements can you add these variables? Each correct answer presents a complete solution.
                          NOTE: Each correct selection is worth one point.

                          正解：C、D


                          質問 # 113
                          Your manager asks you to provide a report with a summary of work orders. You enable the Field Service historical analytics report.
                          You need to identify the correct data refresh frequency.
                          Which frequency applies?

                          正解：C

                          解説：
                          Reports overview
                          Reports are a collection of charts and visuals, built with Microsoft Power BI. They're based on a data set to get a quick view into core metrics. Resource and operations managers can monitor key operational metrics to gauge the performance of resources and their scheduling strategy.
                          Refresh cadence and data retention
                          The system refreshes the reports automatically once a day (every 24 hours). The report shows a time stamp in the top right corner when it was last updated.
                          Reference:
                          https://learn.microsoft.com/en-us/dynamics365/field-service/reports


                          質問 # 114
                          ......

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