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Salesforce BA-201 Exam Syllabus Topics:

Section	Weight	Objectives
Stakeholder Engagement	20%	- Communication and collaboration strategies - Stakeholder identification and analysis
Requirements Development and Management	25%	- Requirements elicitation techniques - Requirements documentation and validation
User Stories and Agile Practices	15%	- Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams
Data and Process Understanding in Salesforce	20%	- Data modeling concepts in Salesforce - Process mapping and optimization
Business Analysis Fundamentals	20%	- Business process analysis and improvement - Role of a Business Analyst in Salesforce ecosystem

>> 最新BA-201考古題 <<

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最新的 Salesforce Business Analyst BA-201 免費考試真題 (Q35-Q40):

問題 #35
Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?

A. Document user requirement from each department during discovery sessions.
B. Assign a team to start building a prototype of product functionality.
C. Recombined clear owners up for the platform and identity executive sponsors.

答案：C

解題說明：
This answer states that documenting user requirements from each department during discovery sessions is what the BA should do to get buy-in from users for preparing for a new Sales Cloud implementation for 6,000 users at CK. User requirements are the needs, expectations, and objectives of the users for the Sales Cloud implementation. Discovery sessions are meetings or workshops where the BA gathers and clarifies user requirements from different stakeholders. Documenting user requirements from each department during discovery sessions means that the BA records and organizes the information obtained from different stakeholders from different departments, such as manufacturing and delivery, in a clear and concise way.
Documenting user requirements from each department during discovery sessions is what the BA should do to get buy-in from users for preparing for a new Sales Cloud implementation because it helps the BA to understand and validate the user requirements, and to communicate and align them with the project scope and goals. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst- quick-look/use-stakeholder-engagement-skills

問題 #36
Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success.
The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers.
Which strategy is the BA employing?

A. The five ways to build trust
B. The five most important questions
C. The five W's and an H

答案：C

解題說明：
The "Five W's and an H" framework-Who, What, When, Where, Why, and How-is widely used to ensure comprehensive understanding and strategy development:
Holistic Analysis: By guiding CK through questions addressing these dimensions, the BA ensures thorough exploration of organizational goals and challenges.
Value-Driven Approach: This aligns with Salesforce's strategy of deriving business value and insights through discovery sessions, which ultimately enhance customer satisfaction and project success.
Framework Alignment: Salesforce documentation encourages asking fundamental questions to uncover the full scope of business processes and expected outcomes, which is exemplified in the use of the "Five W's and an H."

問題 #37
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?

A. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.
B. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
C. Include the personal perspective for acceptance criteria and the overall perspective for definition of done.

答案：C

問題 #38
What is the storage of the Developer Pro Sandbox?

A. 1GB
B. 300MB
C. 2GB
D. 200MB

答案：A

解題說明：
The storage of the Developer Pro Sandbox is 1GB. 300MB, 200MB, and 2GB are not valid storage sizes for the Developer Pro Sandbox. References: https://help.salesforce.com/s/articleView?id=sf.
data_sandbox_environments.htm&type=5

問題 #39
Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase.
How should the business analyst coordinate the user stories to most efficiently manage the new project timeline?

A. Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests. Complete existing user stories in the final sprint of the project.
B. Reprioritize existing and new user storks to place the stories into each sprint of the project. Return an equivalent: amount of lower priority work to the project backlog,
C. Include existing and new user stories to be completed within the duration of the project. Hire additional developers to accommodate both work streams to prevent delays within the schedule sprints.

答案：A

問題 #40
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