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| Section | Objectives |
|---|---|
| Intangible Deliverables | - Communication and visioning
|
| Value Design | - Challenge framing and problem definition
|
| Tools and Artifacts | - Salesforce platform capabilities
|
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NEW QUESTION # 140
Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities.
CK ' s strategy designer suggests to include Omni-Channel as a part of the company ' s transformation discovery. Which channel is included in Salesforce Omni-Channel capabilities?
Answer: B
Explanation:
Salesforce Omni-Channel routes work items seamlessly across live channels including SMS, WhatsApp, Facebook Messenger, and Web Chat. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. Omni-Channel coordinates supported service work and digital conversations so that interactions can be routed to appropriate agents according to capacity, skills, and configured routing logic. Messaging is therefore a direct fit, while self-service and onsite work are broader experiences handled through other capabilities. Here, Messaging is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Self-Service focuses attention elsewhere, while Onsite Visit addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Omni-Channel for Administrators
NEW QUESTION # 141
A project team at Cloud Kicks framed this design challenge: " How might we help our customers amidst supply chain interruptions? " What information is missing that belongs in all well-written challenge statements?
Answer: C
Explanation:
The missing element is the desired outcome. Official How Might We guidance emphasizes that a strong challenge should communicate the impact the team wants to create while remaining solution-free. The phrase
"help our customers" identifies a broad audience and context but does not state what success should look like.
In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. A challenge statement frames a meaningful problem as a call to collaborative action. It should communicate enough context and desired impact to guide ideation while remaining open enough that the team can explore several solution pathways. Here, The desired outcome is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. The persona being designed for focuses attention elsewhere, while The hypothesis for the solution addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Value Design
Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements
NEW QUESTION # 142
Cloud Kicks (CK) wants to make sure its customers understand the ion between its prod and its goal of sustainable manufacturing.
CK initiates a project to integrate sustainable messaging into its commerce experience, What should the strategy designer use to ensure the new sustainability messaging is desirable to customers?
Answer: C
Explanation:
Conducting customer interviews is a direct and effective method to ensure that sustainability messaging resonates with customers. Through these conversations, the strategy designer can gather insights into customer values and preferences, guiding the development of messaging that aligns with customer expectations and enhances the desirability of the brand's commitment to sustainable practices.
NEW QUESTION # 143
A strategy designer is seeing signals of success with a new product that is driving brand loyalty and decreasing consumers' environmental impact. How should a business case be built for continuing sustainable innovation through a view of a full product lifecycle?
Answer: C
Explanation:
A business case for sustainable innovation should demonstrate how the product creates value for both the company and the customers throughout its lifecycle, from pre-purchase to post-purchase. Extending customer journey maps to include these stages can help identify opportunities and challenges for enhancing the product experience and reducing environmental impact. Purchasing carbon offsets or sourcing cheaper materials may reduce some costs or emissions, but they do not address the full product lifecycle or the customer perspective.
NEW QUESTION # 144
The design team at Cloud Kicks has created a vision for a new virtual try on tool for its products, which would apply to multiple product lines, brands, and regions.
Which roadmap should the strategy designer create to communicate the planned releases of multiple products in a single view?
Answer: C
Explanation:
The best roadmap to communicate the planned releases of multiple products in a single view is a portfolio roadmap, as this helps show how different products align with the strategic goals and initiatives of the organization, and how they interrelate and depend on each other. A strategy roadmap or a product roadmap may not be able to capture the complexity and diversity of multiple products.
NEW QUESTION # 145
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