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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 2	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 3	Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 4	Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 5	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 6	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 7	Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 8	Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 9	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 10	Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.

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Apple Device Support Exam Sample Questions (Q196-Q201):

NEW QUESTION # 196
Where in System Settings can you review configuration profiles?

A. Users & Groups > Network Account Server
B. Privacy & Security > App Management
C. Control Center > VPN
D. General > Device Management

Answer: D

Explanation:
On macOS, configuration profiles are inSystem Settings > General > Device Management(Ventura and later), listing MDM profiles.
* Option A: Control Center doesn't host this.
* Option B: App Management isn't a section.
* Option C: Users & Groups is unrelated.
* Option D: Correct-macOS location.References: Apple Support - "Manage profiles on Mac" (support.
apple.com/HT202030).

NEW QUESTION # 197
Which troubleshooting steps should you follow if Quick Start does NOT automatically discover the other device?

A. On your current device, go to Settings > Bluetooth and select your new device from the list of options.
B. Connect both devices to Wi-Fi and make sure that they ' re placed near each other.
C. Turn off Bluetooth and Wi-Fi to avoid interference when discovering devices.
D. Restart both devices and try again.

Answer: D

Explanation:
Quick Start is a feature that allows you to set up your new iOS device automatically using your current iOS device. To use Quick Start, both devices need to be running iOS 11 or later, have Bluetooth turned on, and be placed near each other. If Quick Start does not automatically discover the other device, it could be due to a temporary glitch or a network issue. Restarting both devices can help resolve the problem and allow Quick Start to work properly. References : Use Quick Start to transfer data to a new iPhone or iPad - Apple Support
, iPhone Quick Start Not Working? Here Are Fixes - iMobie , Fix iPhone Quick Start Not Working: 6 Troubleshooting Tips - OS X Daily

NEW QUESTION # 198
Select Three.
When do you need your Passcode to Enable Face ID?

A. Your phone has been in sleep mode for the last 8 hours.
B. You haven't unlocked your phone in more than 2 days.
C. After five attempts to recognize a face unsuccessfully.
D. You updated your phone.
E. You haven't unlocked the phone using a passcode for more tha hasn't been used in the last 4 hours.

Answer: B,C,D

Explanation:
According to the Apple Device Support Reference Materials, you need your passcode to enable Face ID when:
* You have just turned on or restarted your device by force restart or automatically after an OTA software update1.
* Your device has failed to match a face for 5 times1.
* You haven't unlocked your device for more than 48 hours1.
The other two options, C and D, are not correct because they are based on incorrect or incomplete information. The correct condition for option C is that the passcode hasn't been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours1. The correct condition for option D is that your device has received a remote lock command1. References: 1: Use Face ID on your iPhone or iPad Pro - Apple Support, Section "Require a passcode".

NEW QUESTION # 199
Where can you save a recovery diagnostics file? (Choose the best answer.)

A. External storage
B. Macintosh Data
C. /var/root/Documents
D. /Users/Shared

Answer: A

Explanation:
A recovery diagnostics file is generated while the Mac is running in macOS Recovery and can be requested when submitting diagnostic information, such as through Feedback Assistant. Apple's macOS Recovery documentation instructs the user to connect an external storage device before generating the recovery diagnostics file. After the diagnostic process completes and the screen flashes, a dialog appears that allows the file to be saved to a location on that external storage device. Therefore, option C is correct. Locations such as `
/Users/Shared` and `/var/root/Documents` are not the documented destinations for this Recovery workflow, and "Macintosh Data" is not the prescribed storage target. External storage provides a practical way to preserve and transfer diagnostic information when the normal macOS startup environment may not be available.

NEW QUESTION # 200
What ' s the purpose of using sysdiagnose in iOS and iPadOS?

A. Creating app usage tables and tracking impact on system performance
B. Managing external hardware components and identifying issues
C. Researching issues by extracting logs
D. To test memory, logic boards, and wireless modules

Answer: C

Explanation:
A sysdiagnose captures an extensive collection of system logs and diagnostic information from an iPhone or iPad. Its purpose is to provide detailed technical data that can be examined when researching and troubleshooting operating-system, application, networking, or other complex device issues. Therefore, option A is correct. Sysdiagnose is fundamentally a log-collection mechanism rather than a hardware-management interface. It does not directly manage external hardware, create application-usage tables as its primary function, or perform dedicated hardware testing of components such as memory and logic boards. A sysdiagnose package instead gathers information from numerous system components so that support personnel, administrators, or developers can investigate what occurred around the time a problem was reproduced.

NEW QUESTION # 201
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