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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
ITIL Service Value System (SVS)	- Guiding Principles - Practices Overview - Continual Improvement - Governance - Service Value Chain
Service Management Key Concepts	- Service Offerings - Service Relationships - Value and Value Co-creation
The Four Dimensions of Service Management	- Value Streams and Processes - Organizations and People - Information and Technology - Partners and Suppliers

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EXIN ITIL 4 Foundation Sample Questions (Q369-Q374):

NEW QUESTION # 369
Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A. Service level management
B. Service desk
C. Monitoring and event management
D. Change enablement

Answer: A

NEW QUESTION # 370
What is included in the purpose of the 'release management' practice?

A. Moving new software to live environments
B. Ensuring information about services is available
C. Authorizing changes to proceed
D. Making new features available for use

Answer: D

NEW QUESTION # 371
Which statement about a 'continual improvement register (CIR)' is TRUE?

A. Used to provide a formal description of one or more services, designed to address the needs of a target consumer group
B. Used to select the right method, model or technique for identifying improvements
C. Used to help plan changes, assist in communication, avoid conflicts, and assign resources
D. Used to track and manage improvement ideas from identification through to final action

Answer: D

NEW QUESTION # 372
What is CORRECT about service request management?

A. A new procedure is required for each new service request
B. Complex service request procedures should be avoided
C. Compliments can be handled as service requests
D. Service requests can be used to restore service

Answer: C

NEW QUESTION # 373
Which is an example of a business related measurement?

A. The number of problems resolved
B. The average resolution time for incidents
C. The average time to respond to change requests
D. The number of passengers checked in

Answer: D

NEW QUESTION # 374
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