Free PDF Quiz 2026 High Hit-Rate ITIL-4-CDS: Printable ITIL 4 Specialist: Create, Deliver and Support PDF

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Deliver and transition services25%- Service transition and change management
  • 1. Deployment and implementation
    • 2. Change enablement and release management
      - Service delivery and operational practices
      • 1. Service integration and management
        • 2. Service operation and control
          Topic 2: Plan and build service value streams25%- Resource and capability management
          • 1. Planning and allocation
            • 2. Buy vs build and sourcing strategies
              - Service value system and value streams
              • 1. Core concepts and principles
                • 2. Designing value streams and workflows
                  Topic 3: Create and develop services25%- Quality assurance and validation
                  • 1. Testing and verification
                    • 2. Service level management
                      - Service design and development practices
                      • 1. Requirements definition and specification
                        • 2. Service components and architecture
                          Topic 4: Support and improve services25%- Service support and incident management
                          • 1. Incident and problem management
                            • 2. Service desk and request fulfilment
                              - Performance measurement and improvement
                              • 1. Metrics and monitoring
                                • 2. Continual improvement practices

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q19-Q24):

                                  NEW QUESTION # 19
                                  What approach can ensure testing happens earlier in the development lifecycle?

                                  Answer: A


                                  NEW QUESTION # 20
                                  A technology firm has implemented a new ticketing system for managing customer support requests. However, the firm is facing challenges in effectively prioritizing and managing these tickets due to varying levels of urgency and complexity. Some high-priority issues are being delayed, while less critical requests are being addressed too soon, leading to customer dissatisfaction and inefficiencies in the workflow. How should the firm improve this situation?

                                  Answer: B


                                  NEW QUESTION # 21
                                  An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing. Which practice is most likely to provide this information?

                                  Answer: D


                                  NEW QUESTION # 22
                                  A large organization is planning to integrate multiple systems into its existing IT infrastructure.
                                  What approach should the organization consider to achieve effective integration?

                                  Answer: A


                                  NEW QUESTION # 23
                                  An organization plans to launch a global, cloud-native analytics service that integrates data from multiple regions, adheres to diverse compliance mandates, and scales dynamically with usage.
                                  During the value-stream's Design and Transition phase, which practice is chiefly responsible for creating the service design package detailing service architectures, policies, metrics, and operational models and ensuring it aligns with stakeholder requirements across all four dimensions of service management?

                                  Answer: C

                                  Explanation:
                                  The Service Design practice owns the preparation of the service design package, which includes architectural blueprints, data flows, compliance requirements, organizational structures, and measurement models. It synthesizes stakeholder and customer requirements into a coherent design that addresses the four dimensions: organizations and people, information and technology, partners and suppliers, and value streams and processes. By doing so, it ensures that the new analytics service is fit for purpose, fit for use, and can be reliably transitioned into production.


                                  NEW QUESTION # 24
                                  ......

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