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| Section | Objectives |
|---|---|
| Collaboration and Engagement | - Chatter and community engagement features - Case management in Experience Cloud |
| Experience Personalization | - Content personalization strategies - Audience targeting and segmentation - Salesforce CMS integration |
| Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Experience Site Configuration | - Site creation and setup - Templates and branding - Navigation and structure configuration |
| Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Security and Access | - Sharing models and data visibility - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud |
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NEW QUESTION # 58
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
Answer: A,B,E
Explanation:
To decrease its call volume using an Experience site, NTO can use standard out-of-the-box functionality such as:
* Create an FAQ Knowledge article. A Knowledgearticle is a document that provides information or a solution to a common issue or question. NTO can create an FAQ Knowledge article that answers the most frequently asked questions by its customers and publish it on its site.
* Deploy a chatbot to address common questions. A chatbot is an automated conversational agent that can interact with customers using natural language. NTO can deploy a chatbot on its site that can answer common questions, provide information, or escalate issues to agents.
* Enable Chatter Questions to encourage peer-to-self-service. Chatter Questions is a feature that allows customers to post questions on your site and get answers from other customers or experts. NTO can enable Chatter Questions on its site to encourage peer-to-self-service and reduce the need for support calls.
NEW QUESTION # 59
Ursa Major Solar (UM5) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff.
Which user visibility setting needs to be enabled at a minimum?
Answer: B
Explanation:
To enable the installers to collaborate with their co-workers and UMS staff, UMS needs to enable Portal User Visibility. This is a user visibility setting that allows portal users to see other portal users who have thesame role or a role below them in the role hierarchy. This also allows portal users tosee internal users who are above them in the role hierarchy. Portal User Visibility can be enabled in the Sharing Settings page in Setup.
NEW QUESTION # 60
Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.\Which template should Insightopia consider for its site?
Answer: B
Explanation:
Build Your Own (LWR) is a template that allows you to create a high-performance site using Lightning Web Components and other web standards. This template is suitable for Insightopia to create a site for itspartners that features multiple custom components that provide insights and trends along with near real-time updates.
NEW QUESTION # 61
Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their ownleads in the portal UMS has decided to use Partner Central template.
Which three should UMS take at a minimum In order to meet the requirement?
Answer: A,B,C
Explanation:
To meet the requirement of distributing leads to partners, UMS needs to take at least three steps:
* Create aLead Process for Lead Distribution. A lead process is a set of stages that a lead goes through from creation to conversion. UMS can create a lead process that defines how leads are distributed to partners based on criteria such as region, industry, or product.
* Create a Lead Queue for Lead Distribution. A lead queue is a list of leads that are assigned to a group of users who share the workload. UMS can create a lead queue for its partners and assign leads to the queue based on the lead process.
* Configure Lead creation Leadon low Distribution inside PRM Workspace. PRM Workspace is a feature that allows UMS to manage its partner relationships, such as recruiting, onboarding, training, and co- selling. UMS can configure lead creation and distribution settings inside PRM Workspace, such as enabling partners to create their own leads, setting up lead assignment rules, and defining lead notification preferences.
NEW QUESTION # 62
Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers
Answer: B,C
Explanation:
Two options that make it possible to have a vertical navigation menu in the customer portal are B and D. A navigation menu is a component that allows users to navigate through different pages and sections of your Experience Cloud site. By default, the navigation menu is horizontal, but you can change it to vertical by using different options. One option is to download an app from AppExchange, which is a marketplace where you can find and install apps, components, and solutions for your Experience Cloud site. Another option is to write custom code, which allows you to create your own custom components and layouts for your Experience Cloud site.
NEW QUESTION # 63
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