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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) Certification Exam |
| Exam Number: | ITIL-5-Foundation |
| Related Certifications: | ITIL Product (Version 5) ITIL Foundation Bridge (Version 5) ITIL Strategy (Version 5) ITIL Service (Version 5) ITIL Experience (Version 5) ITIL Transformation (Version 5) |
| Available Languages: | Polish, French, Italian, Spanish, Chinese, English, Japanese, Portuguese (Brazil), German |
| Exam Duration: | 60 minutes |
| Exam Format: | Single correct answer, Multiple choice, Closed book |
| Real Exam Qty: | 40 |
| Exam Price: | From US$690.00 |
| Passing Score: | 65% (26/40 questions) |
| Certificate Validity Period: | 3 years |
| Recommended Training: | ITIL Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online remote proctored or authorized test center |
| Pre Condition: | No prerequisites required; entry-level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
>> New Soft ITIL ITIL-5-Foundation Simulations <<
TrainingDump provides one of the most comprehensive and high-quality ITIL Foundation (Version 5) Exam Questions. We cut through the nonsense and made ITIL Foundation (Version 5) exam preparation useful, to get your ITIL Foundation (Version 5) certification on the first try. Our ITIL Foundation (Version 5) ITIL-5-Foundation Questions include real-world questions that will help you learn the fundamentals of the topic not only for the ITIL Foundation (Version 5) ITIL-5-Foundation exam but also for your future profession.
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NEW QUESTION # 73
What influences whether a service is perceived as valuable by a consumer?
Answer: C
Explanation:
A service is perceived as valuable when its positive effects outweigh its negative effects for the consumer.
That is why option C is correct. In ITIL, value is not defined only by what the provider delivers. It depends on the consumer's perception of benefits, usefulness, and importance. Consumers evaluate whether the service helps them achieve desired outcomes while optimizing associated costs and risks. Even a technically strong service may be seen as low value if it is hard to use, unreliable, expensive, or creates unwanted effort.
Conversely, a service with well-balanced utility, warranty, sustainability, and experience may be seen as highly valuable. Provider investment or internal efficiency alone does not determine value. ITIL places emphasis on outcomes and stakeholder perception, which is why consumer judgment about net positive effect is central.
NEW QUESTION # 74
Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?
Answer: C
Explanation:
The wording in the question aligns directly with ITIL's glossary entry for continuous delivery. ITIL defines continuous delivery as "a set of techniques and tools that enables software updates to be deployed to production at any time." It further notes that frequent deployments are possible, but deployment decisions are still taken case by case, usually because the organization prefers a slower rate of deployment. That matches the scenario where release can happen any time after a team decision is made. By contrast, continuous deployment goes one step further: every change that passes automated tests is automatically deployed without additional authorization. Continuous integration is earlier in the pipeline and focuses on frequently merging code changes and running automated builds and tests. DevOps is broader and describes a cultural and operational approach, not this specific release mechanism. Because the question emphasizes release to production at any time after a decision by the team, the correct and verified answer is continuous delivery, which corresponds to option C.
NEW QUESTION # 75
Which of the following is NOT a success metric of ' discover ' activity?
Answer: D
Explanation:
Service performance against agreed SLA targets is not a success metric of the discover activity, so option C is correct. Discover is concerned with understanding stakeholder needs, market context, strategic direction, opportunities, and the relevance of product and service offerings. Suitable success measures therefore include strategic fit, market relevance, and stakeholder satisfaction with offerings. SLA performance, however, is typically associated with live service delivery and service quality management, especially within deliver, operate, and service level management. It measures how well an existing service performs against agreed targets, not how effectively the organization is exploring needs and opportunities. ITIL separates these concerns so that organizations can evaluate discovery work based on alignment and insight rather than operational results that happen later in the lifecycle.
NEW QUESTION # 76
Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?
Answer: C
Explanation:
The answer comes from the glossary definition. ITIL defines an organization as "a person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives." Option A reproduces that idea directly, so it is the correct choice. The other options refer to different concepts. A partnership is a relationship between two organizations that work closely together to achieve common goals and objectives. Culture is a set of values shared by a group of people, expressed through behaviour, ideas, beliefs, and practices. A service journey is the sum of activities and interactions performed by organizations engaged in service relationships. None of those definitions matches the wording in the question as closely as "organization." ITIL also clarifies that an organization can be a whole company, part of a company, a group of companies, or even a self-employed individual, depending on context. That broad definition is why the term is used so consistently across the framework. Since the question is clearly testing exact glossary terminology, A is the verified answer.
NEW QUESTION # 77
An organization is planning to improve an existing service and wants to understand its current performance before making any changes. According to the principle "start where you are," what could an organization consider when observing current performance of the service?
Answer: D
Explanation:
Under the guiding principle "start where you are," ITIL Version 5 says that existing products, services, and practices should be measured and directly observed to understand their current state before deciding what to change. The text specifically adds that it can sometimes be beneficial for a person with little or no prior knowledge of the product, service, or practice to be part of the observation because they have no preconceptions and may notice things overlooked by those closely involved. That sentence directly supports option A. ITIL also emphasizes that direct observation can be more insightful than relying only on reports, because reports may contain bias, distortion, or incomplete measurement. Option B refers more to communication planning than observation. Option C aligns with value-oriented thinking but is not the specific recommendation given in the "assess where you are" subsection. Option D is the opposite of ITIL's stance, since reuse should still be thoughtful and risk-aware. Therefore, the verified answer is A, based on the exact wording in the guiding principle section.
NEW QUESTION # 78
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