Energy-and-Utilities-Cloud Exam Study Solutions & Energy-and-Utilities-Cloud Valid Dumps Questions

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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

SectionObjectives
Topic 1: Metering, Billing, and Consumption- Usage and meter data concepts
- Billing processes and workflows
Topic 2: Asset, Field, and Work Management- Asset lifecycle and maintenance
- Field service and work order management
Topic 3: Energy & Utilities Cloud Overview- Core platform capabilities
- Industry use cases and positioning
Topic 4: Integration and Industry Solutions- Integration with Salesforce ecosystem
- Utilities industry solution patterns
Topic 5: Customer and Service Management- Service operations and case handling
- Customer lifecycle management
Topic 6: Data Model and Architecture- Customer and account data structure
- Utilities industry data objects

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q27-Q32):

NEW QUESTION # 27
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

Answer: A,C,E

Explanation:
The energy and utilities market is currently experiencing significant disruption due to several factors.
Regulatory and technology changes are at the forefront, with new policies and advancements in technology pushing companies towards more sustainable and efficient operations. Digital-first strategies and the capability to work from anywhere in real time are also transformative, as they allow for greater flexibility, improved customer service, and enhanced operational efficiency. Finally, changing customer expectations and values, particularly regarding sustainability, reliability, and personalized service, are influencing how energy and utilities companies operate. These disruptions require companies to adapt and innovate, leveraging digital transformation to meet evolving demands.
References = These insights are based on Salesforce ' s discussions on industry trends and challenges within the Energy and Utilities Cloud documentation and resources. Key topics include digital transformation, customer engagement, and adapting to regulatory changes. Salesforce ' s industry insights and trend analysis provide a comprehensive overview of these disruptions.


NEW QUESTION # 28
An energy company wants to integrate its current Product Catalog legacy system with its Salesforce org.
which uses Industries CPQ. In this API. all products require a Product type, which can be one of four values:
Energy, Batteries. Measurement, or Solar Panels This information must be captured in Salesforce and be easily searchable in the org to be sent to the system.
What is the recommended way to design it in Energy and Utilities Cloud?

Answer: B

Explanation:
To capture and make searchable the Product type information in Salesforce, relevant to an energy company's Product Catalog integration with Industries CPQ, adding a picklist field to the Product2 object is recommended. This picklist field can be configured with the four required values (Energy, Batteries, Measurement, Solar Panels) and will allow for easy categorization and searching of products within the Salesforce org, ensuring that the data can be efficiently managed and utilized within the system.References= The Salesforce CPQ documentation provides guidance on configuring product attributes and managing the Product Catalog, including adding custom fields to products for better categorization and searchability:https://help.salesforce.com/articleView?id=cpq_products.htm&type=5


NEW QUESTION # 29
An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

Answer: A,C

Explanation:
For accurately pricing quotes for new, small, and medium business customers, integration with third-party systems is necessary in scenarios where meter technical data is required from the Distributed System Operator (DSO) to confirm supply capability (B), and where credit ratings are used as a pricing input (D). Integrating with the DSO's systems ensures accurate supply feasibility assessments, while integrating with credit rating agencies provides the necessary financial risk insights to inform pricing decisions effectively. Reference = Salesforce Energy and Utilities Cloud documentation on pricing and quoting emphasizes the need for accurate data, which may require integration with external systems for meter data and credit assessments. Information on integrating Salesforce with external systems for enhanced quoting accuracy can be found in Salesforce's integration and API documentation: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/


NEW QUESTION # 30
An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

Answer: C


NEW QUESTION # 31
Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers

Answer: A,D


NEW QUESTION # 32
......

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