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Microsoft MB-280 Exam Syllabus Topics:

SectionObjectives
Configure automation and integrations- Integration scenarios
  • 1. Plugin and extension overview
    • 2. Integration with other Dynamics 365 apps
      - Power Platform automation
      • 1. Power Automate flows for Dynamics 365
        • 2. Business process automation scenarios
          Manage Dataverse and customer data- Data management
          • 1. Duplicate detection and data quality
            • 2. Data import and export
              - Dataverse data model
              • 1. Columns and data types
                • 2. Tables and relationships
                  Implement security and governance- Security model
                  • 1. Security roles and privileges
                    • 2. Business units and teams
                      - Field and record security
                      • 1. Field-level security profiles
                        • 2. Access control and sharing rules
                          Configure Dynamics 365 Customer Experience applications- Customize user experience
                          • 1. Business rules and business process flows
                            • 2. Command bar customization
                              - Configure model-driven apps
                              • 1. Forms, views, and dashboards customization
                                • 2. App navigation and sitemap configuration

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                                  Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q105-Q110):

                                  NEW QUESTION # 105
                                  You use document management in Dynamics 365 Sales. You use a single, parent SharePoint site collection with several child site records configured for each geographical region.
                                  You make a change on SharePoint to rename one of the child sites.
                                  You need to ensure the document management capabilities continue to function for all associated records.
                                  What should you do?

                                  Answer: C

                                  Explanation:
                                  Since a child site within the existing SharePoint site collection has been renamed, the best approach is to update the relative URL in Dynamics 365 Sales. The relative URL defines the path within the parent site and must match the new name to ensure document management continues to function correctly.


                                  NEW QUESTION # 106
                                  You are implementing Dynamics 365 Customer Insights - Data as the company ' s Customer Data Platform.
                                  You set up the data sources and start the unification process. You need to identify the primary table within the Matching conditions page.
                                  Which two criteria should you use to determine the primary table? Each correct answer presents a complete solution. Choose two. NOTE: Each correct selection is worth one point.

                                  Answer: B,C

                                  Explanation:
                                  When determining the primary table in Customer Insights during the unification process, the goal is to choose the table that provides the most robust and accurate customer profile information.
                                  Criterion A is crucial because having complete and reliable customer profile data ensures that the unified profile is accurate and comprehensive.
                                  Criterion C is recommended by Microsoft when using Dynamics 365 data, as the contact table often serves as the primary source of customer information within the Dynamics 365 ecosystem.
                                  While tables with many related tables or common attributes with other tables may provide supplementary information, they do not necessarily constitute the primary source for reliable customer data.
                                  Reference: Microsoft Documentation - Data Unification Process in Customer Insights


                                  NEW QUESTION # 107
                                  You are creating a pricing list in Dynamics 365 Sales. All prices must end in You need to select the function that establishes this pricing requirement. What should you use?

                                  Answer: A

                                  Explanation:
                                  In Dynamics 365 Sales, the Rounding Policy feature allows you to control how pricing values are rounded, such as ensuring prices end in specific digits (e.g., nearest whole number or a specified decimal value).
                                  The Rounding Policy can be configured to automatically adjust prices to the nearest whole value or any other desired rounding amount, ensuring consistency with pricing requirements.
                                  This feature is especially useful for scenarios where pricing must conform to specific formats, such as all prices ending in "0" or "5." Reference: Microsoft Documentation - Configure Rounding Policies for Price Lists


                                  NEW QUESTION # 108
                                  You need to configure search to ensure the administrators can find all records which reference Corgis. Which action must you perform?

                                  Answer: A

                                  Explanation:
                                  To enable comprehensive search capabilities for administrators to find all records referencing specific terms (such as "Corgis"), it is essential to ensure that all relevant tables are indexed.
                                  In Dynamics 365, configuring search functionality for specific tables involves setting up the tables to be searchable, which can be done by indexing them within the solution.
                                  Indexing relevant tables makes them accessible in the search feature and ensures all fields within those tables can be searched, allowing for quick retrieval of records that reference specific terms.
                                  System settings (Option A) is limited to selecting up to 10 tables and is more about quick search rather than full indexing. The sync to external search index setting (Option C) is for integration with external search tools and does not directly impact internal search capabilities.
                                  Adding columns to the Lookup view (Option D) affects how lookups work but does not influence full-text search results.
                                  Reference from Microsoft Documentation:
                                  For configuring search indexing, refer to Configure relevance search in Dynamics 365 for more information on indexing tables to enhance search capabilities.


                                  NEW QUESTION # 109
                                  Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
                                  After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
                                  You configure forecasts for a clothing manufacturer.
                                  A salesperson updates an opportunity and wants to refresh the forecast
                                  You need to show the salesperson how to refresh the forecast.
                                  Solution: Recalculate the opportunity.
                                  Does this meet the goal?

                                  Answer: B

                                  Explanation:
                                  Correct:
                                  * Recalculate the forecast
                                  Incorrect:
                                  * Recalculate the opportunity.
                                  * Update the Opportunity Forecast Category Mapping process.
                                  Note:
                                  Example of forecast recalculation methods
                                  Let ' s understand the different methods with an example. Consider a scenario where you have a forecast with
                                  4 quarterly periods and an annual period. Assume that you ' re currently in Q4. The following table shows when and how the forecast data is updated for different scenarios and periods.

                                  --
                                  Dynamics 365 Sales, Recalculate forecasts manually
                                  You want the forecast data to be up-to-date to make informed decisions. Forecast data is automatically recalculated at regular intervals. However, you can trigger a manual recalculation when you want to recalculate the forecast data immediately. You can also trigger a manual recalculation for past and future periods as they aren ' t automatically recalculated.
                                  Recalculate and refresh forecast data manually
                                  1. Open the forecast. Verify the Last updated timestamp on the command bar to know when the forecast was last recalculated successfully.
                                  2. Select Recalculate data.

                                  A notification appears at the top of the screen, confirming the recalculation. Recalculation happens in the background, and you can continue to work while recalculation is in progress.
                                  3. After the application recalculates the forecast data, a notification appears to refresh the data. On the notification, select Refresh page.
                                  Reference:
                                  https://learn.microsoft.com/en-us/dynamics365/sales/keep-forecast-data-up-to-date
                                  https://learn.microsoft.com/en-us/dynamics365/sales/forecast-recalculation-methods


                                  NEW QUESTION # 110
                                  ......

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