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Genesys GCP-GCX Exam Syllabus Topics:

TopicDetails
Topic 1
  • Genesys Cloud: Implementation: This section of the exam measures skills of Implementation Specialists and covers the foundational elements of the Genesys Cloud platform, including a description of its core features and contact center capabilities. Candidates must be able to identify the various licensing levels available and understand how to access the Genesys Cloud apps through both web and desktop interfaces. It also measures the skills of Implementation Specialists and focuses on setting up the organization's collaborative environment.
Topic 2
  • Genesys Cloud: Reporting and Analytics:
Topic 3
  • This section of the exam measures skills of Contact Center Supervisors and focuses on monitoring, interpreting, and analyzing contact center data. It requires proficiency in using Performance Dashboards to monitor activity and the ability to understand and correctly interpret key data presented in various Dynamic Views. This includes queue views (Queues, My Queues Activity, Detail, and Performance Summary), Agent performance views, Skills performance views, and the detailed Interaction view.
Topic 4
  • Genesys Cloud: Contact Center Administration: This section of the exam measures skills of Contact Center Administrators and provides an essential overview of the Genesys Cloud Contact Center platform and its features. It requires candidates to be able to list the three levels of contact center licensing and to access and navigate the Genesys Cloud Collaborate environment for administrative tasks. It also relates to the core routing logic and supervisory functions.

Genesys GCP-GCX Certification Exam is ideal for professionals who want to advance their career in customer experience management. Genesys Cloud CX Certified Professional - Consolidated Exam certification is recognized globally and is a testament to the candidate's proficiency in using Genesys Cloud CX solutions. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam is also an excellent opportunity for professionals to enhance their knowledge and skills in using Genesys Cloud CX solutions to provide exceptional customer experience.

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Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is a comprehensive and globally recognized certification aimed at testing the proficiency of professionals in Genesys Cloud CX. Genesys Cloud CX Certified Professional - Consolidated Exam certification provides an excellent opportunity for professionals to showcase their skills and knowledge in the customer experience domain and enhance their career prospects. Genesys Cloud CX Certified Professional - Consolidated Exam certification is suitable for professionals working in customer service, contact centers, IT and networking, and project management roles.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q140-Q145):

NEW QUESTION # 140
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

Answer: C


NEW QUESTION # 141
Which of the following statements defines a critical question in an Evaluation Form?

Answer: B

Explanation:
Reference:
Critical questions are questions that have a significant impact on the quality of an interaction. If answered "No", critical questions will result in an evaluation score of zero for the interaction, regardless of how other questions are answered. Critical questions are used to identify interactions that fail to meet minimum quality standards. Reference: https://help.mypurecloud.com/articles/create-an-evaluation-form/ https://help.mypurecloud.com/articles/evaluate-interactions/


NEW QUESTION # 142
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

Answer: B,D


NEW QUESTION # 143
Alerts that have been read are not included in the alert count, even if they are still active.

Answer: B

Explanation:
Alerts that have been read are still included in the alert count, even if they are still active. Alerts are notifications that inform you of important events or issues that require your attention in Genesys Cloud CX. Alerts appear as icons with a number indicating the alert count on the top right corner of the Genesys Cloud CX window. You can click on an alert icon to see more details about the alert and take action if needed. However, clicking on an alert icon does not remove it from the alert count unless you resolve or dismiss the alert. Reference: https://help.mypurecloud.com/articles/about-alerts/ https://help.mypurecloud.com/articles/view-and-manage-alerts/


NEW QUESTION # 144
All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.

Answer: B

Explanation:
Configuring a trunk is not a step that needs to be completed to configure an Edge appliance. A trunk is a connection between Genesys Cloud CX and an external telephony provider, such as a carrier or a PBX. A trunk is not part of the Edge configuration, but rather a separate entity that can be associated with an Edge group. The steps that need to be completed to configure an Edge appliance are:
Create a Site
Create an Edge Group
Associate the network interface
Authenticate the Edge
Configure the Edge Connectors
Assign the Edge to a Site Reference: https://help.mypurecloud.com/articles/configure-an-edge-device/ https://help.mypurecloud.com/articles/about-trunks/


NEW QUESTION # 145
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