100% Pass Quiz Latest Microsoft - MB-240 - Hot Microsoft Dynamics 365 Field Service Functional Consultant Questions

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| Section | Weight | Objectives |
|---|
| Manage Inventory and Procurement (15-20%) | 15-20% | - Handle inventory adjustments and transfers - Manage inventory levels and stock locations - Configure product inventory and item associations - Process purchase orders and returns - Configure warehouse and inventory settings
|
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings
|
| Configure Field Service (20-25%) | 20-25% | - Set up and configure customer assets - Set up and configure resource characteristics and skills - Configure scheduling configurations and booking setup - Configure work order types and incident types - Configure Field Service organizations and structures - Configure pricing, billing, and cost entities - Implement security roles and field service settings
|
| Manage Work Orders (20-25%) | 20-25% | - Manage work order products, services, and notes - Manage work order reporting and analytics - Process work order inspections and recommendations - Handle work order incidents and resolutions - Create and manage work orders - Configure work order lifecycle and statuses
|
| Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods - Configure map view and route optimization - Handle scheduling conflicts and rescheduling - Manage scheduling options and requirements - Configure schedule board and board features
|
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Implement connected field service scenarios
|
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2026 Latest Hot MB-240 Questions | MB-240 100% Free Top Questions
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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q194-Q199):
NEW QUESTION # 194
Your company wants use Microsoft Dynamics 365 Customer Voice to obtain feedback on their customers' on-site service experience.
You need to create a survey which will be sent automatically to a customer once their work order is completed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:
Explanation:

1 - Select a survey template.
2 - Modify a project template.
3 - Select a work order type.
NEW QUESTION # 195
Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.
You need to process a return.
Which three actions should be performed in sequence? To answer, move the three appropriate actions from the list of actions to the answer area Arrange the three actions in the correct order.

Answer:
Explanation:

Explanation:

NEW QUESTION # 196
You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now 4 hours.
You need to set the estimated duration to 1 hour.
Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Update both the service tasks and services records to ensure each one equals 1 hour.
- B. Remove the Estimated Duration of the service tasks and set the incident type Estimated Duration to 1 hour.
- C. Update the services records to equal a total of 1 hour.
- D. Update the Estimated Duration of the service tasks to equal a total of 1 hour.
Answer: B,D
Explanation:
Estimated Duration: The duration for this incident type. If related service tasks have a duration, the incident type duration is the sum of the service task durations. A work order duration is the sum of all incident durations. You can only set an estimated duration, if no service task gets added or the added service tasks have no duration set.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/configure-incident-types
NEW QUESTION # 197
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer ' s request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:
Explanation:

Explanation:

NEW QUESTION # 198
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
- A. Incident Type contains appropriate Service Tasks, Products, and Services.
- B. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
- C. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
- D. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services
Answer: B,D
NEW QUESTION # 199
......
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