Three Formats Of Latest EXIN ITILFND_V4 Exam Questions

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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the activities of the service value chain- Engage
- Plan
- Design & Transition
- Deliver & Support
- Improve
- Obtain/Build
Topic 2: Understand the key concepts of service management- Describe the key concepts of creating value with services
- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
Topic 3: Understand the four dimensions of service management- Organizations and People
- Partners and Suppliers
- Information and Technology
- Value Streams and Processes
Topic 4: Know the purpose and key terms of 15 ITIL practices- Service Level Management
- Problem Management
- Continual Improvement
- Supplier Management
- Service Desk
- Monitoring and Event Management
- Information Security Management
- Deployment Management
- Change Control
- Service Request Management
- Service Configuration Management
- Relationship Management
- Incident Management
- Release Management
- IT Asset Management
Topic 5: Understand the purpose and components of the ITIL service value system- Practices
- Continual Improvement
- Guiding Principles
- Governance
- Service Value Chain
Topic 6: Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Progress iteratively with feedback
- Optimize and automate
- Start where you are
- Think and work holistically
- Keep it simple and practical
- Collaborate and promote visibility
- Focus on value

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EXIN ITIL 4 Foundation Sample Questions (Q372-Q377):

NEW QUESTION # 372
A user wants to know how to create a report, so they come into contact with the service desk.
Which practice is MOST LIKELY to help with the solution of this issue?

Answer: A


NEW QUESTION # 373
Which process is responsible for managing all service requests from users?

Answer: D


NEW QUESTION # 374
Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?

Answer: B


NEW QUESTION # 375
What ensures that a service provider and a service consumer continually co-create value?

Answer: B

Explanation:
A service relationship is defined as the cooperation between a service provider and service consumer. Service relationships are established between two or more organizations to co-create value. An organization can play the role of provider or consumer interchangeably, depending on the situation.


NEW QUESTION # 376
Which statement about a 'continual improvement register (CIR)' is TRUE?

Answer: C


NEW QUESTION # 377
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