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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 2
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 3
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 4
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 5
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 6
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 7
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 8
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 9
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 10
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.

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Apple Device Support Exam Sample Questions (Q120-Q125):

NEW QUESTION # 120
What allows a Mac with Apple silicon to use apps and other software like plug-ins, add-ons, and extensions that were written for Intel-based Mac computers in macOS?

Answer: C


NEW QUESTION # 121
Where do you go to tell if an iPad has an MGM solution installed?

Answer: B

Explanation:
According to the Apple Device Support Reference Materials, you can go to Settings > General > Profiles & Device Management to see if an iPad has an MGM solution installed1. MGM stands for Mobile Device Management, which is a way for organizations to manage and secure their devices remotely2. If an iPad has an MGM solution installed, you will see the name of the organization and the configuration profile under the Profiles & Device Management section1. The other options, A, C, and D, are not correct because they are not related to MGM settings. Privacy & Security > Device Management is not a valid path in the iPad settings3. Privacy & Security > Analytics & Improvements is a section where you can choose to share diagnostic and usage data with Apple or app developers4. General > VPN & Device Management is a section where you can configure VPN settings and view device management information5. References: 1: About Apple device supervision - Apple Support, Section "Manual supervision using Apple Configurator for Mac (iPhone, iPad, and Apple TV)". 2: Mobile Device Management (MDM) - Apple Support 3: Privacy settings on iPhone - Apple Support 4: Share analytics, diagnostics, and usage information with Apple on iPhone - Apple Support 5: VPN settings overview for Apple devices - Apple Support


NEW QUESTION # 122
A user is experiencing network issues on their Mac. The network administrator requests that you send them a network report. Which Mac app should you use to give the network administrator a network report?

Answer: B

Explanation:
Wireless Diagnostics (Option-click Wi-Fi menu > Open Wireless Diagnostics) generates detailed network reports, including logs and performance data, ideal for administrators.
* Option A: Console logs events, not network-specific reports.
* Option B: Network Utility was deprecated post-macOS Mojave.
* Option D: Wi-Fi Utility isn't a macOS app.
References: Apple Support - " Use Wireless Diagnostics " (support.apple.com/HT202663).


NEW QUESTION # 123
Which Gatekeeper feature protects users from running unsafe software?

Answer: A

Explanation:
Gatekeeper is designed to help ensure that only trusted software runs on a Mac. For software downloaded from outside the App Store, Gatekeeper checks factors such as developer identification, notarization, and whether the software has been altered. Apple also documents that Gatekeeper requests user approval before downloaded software is opened for the first time and tracks the provenance, or origin, of files written by downloaded software. That combination matches option D. Gatekeeper does not automatically reject all software distributed outside the App Store because appropriately signed and notarized applications from identified developers can run. Apple also does not simply review unsigned software as described in option C.
Gatekeeper combines code-signing validation, notarization checks, provenance tracking, and first-launch user approval to reduce the risk of users unintentionally executing unsafe software.


NEW QUESTION # 124
Use this image to answer the question.

Which iPad model is compatible with Apple Pencil (2nd generation)?

Answer: A

Explanation:
Option B shows an image of the iPad Air (4th generation), which is compatible with the Apple Pencil (2nd generation). The other options show images of the iPad Air (3rd generation), which is compatible with the Apple Pencil (1st generation). The iPad Air (4th generation) has a USB-C port, a 10.9-inch Liquid Retina display, and a Touch ID sensor on the top button. The iPad Air (3rd generation) has a Lightning port, a
10.5-inch Retina display, and a Touch ID sensor on the Home button. The Apple Pencil (2nd generation) has a flat edge that attaches magnetically to the side of the iPad for pairing and charging. The Apple Pencil (1st generation) has a round shape and a removable cap that covers a Lightning connector for pairing and charging. References: Apple Pencil compatibility - Apple Support, Identify your iPad model - Apple Support, iPad Air - Technical Specifications - Apple


NEW QUESTION # 125
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