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| Section | Objectives |
|---|---|
| Topic 1: Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Topic 2: Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Topic 3: Experience Personalization | - Audience targeting and segmentation - Salesforce CMS integration - Content personalization strategies |
| Topic 4: Security and Access | - User authentication and login methods - Sharing models and data visibility - Profiles, permission sets, and roles in Experience Cloud |
| Topic 5: Experience Site Configuration | - Navigation and structure configuration - Site creation and setup - Templates and branding |
| Topic 6: Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
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108. Frage
Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not beregistering deals or participating in any other sales activity.
Which external user license meets these requirements?
Antwort: A
Begründung:
Thisuser license allows users to access cases, Knowledge articles, reports and dashboards, and custom objects in a self-service site. It also provides access to Chatter groups and files, and allows users to edit their own profiles. Customer Community Plus users can also use email-to-case functionality and create records that have lookups to accounts or contacts5
109. Frage
A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers
Antwort: A,C
Begründung:
Two ways the consultant should associate the articles with topics are A and D. Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. To associate articles with topics, you can select the appropriate topics on the Knowledge tab within Lightning Experience, which allows you to view and edit articles in a list or Kanban view. You can also manually add one or more topics to each article within Workspaces, which allows you to create and manage articles in a collaborative environment.
110. Frage
Ursa Major Solar wouldlike its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator to accomplish that?
Choose 2 answers
Antwort: B,D
Begründung:
To prevent authenticated external users from searching for Quote and Contract objects but not Opportunity or Asset objects, you need to remove Opportunity and Asset from the object list in the Global Search Result component property editor and the Autocomplete object list in the Search component property editor. The Global Search Result component displays the search results for all objects that match the search term. The Autocomplete object list displays the suggested objects that match the search term as you type. You can customize these components by selecting or deselecting the objects that you want to include or exclude from the search.
111. Frage
Ursa Major Solar (UM5) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff.
Which user visibility setting needs to be enabled at a minimum?
Antwort: C
Begründung:
To enable the installers to collaborate with their co-workers and UMS staff, UMS needs to enable Portal User Visibility. This is a user visibility setting that allows portal users to see other portal users who have thesame role or a role below them in the role hierarchy. This also allows portal users tosee internal users who are above them in the role hierarchy. Portal User Visibility can be enabled in the Sharing Settings page in Setup.
112. Frage
Universal Containers is looking to onboard three new partners to the community.
* Each partner have a branded experience containing their colors and logo.
* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.
* Bronze partners should not have access to the Leas tab.
How should an administrator solve for these requirements?
Antwort: B
Begründung:
To solve these requirements, the administrator should create branding sets, audience targeting, and navigation menu targeting. Branding sets are collections of branding elements, such as colors, fonts, images, and logos, that you can apply to yourExperience Cloud site. Audience targeting is a feature that allows you to display pages and components to certain users based on their assigned audience. Navigation menu targeting is a feature that allows you to display different navigation menu items todifferent users based on their assigned audience. By using these features, the administrator can create different branded experiences for each partner, control the access to the Leads inbox component and the Leads tab, and customize the navigation menu foreach partner.
113. Frage
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