Valid Salesforce-Certified-Administrator Test Sample | Latest Salesforce-Certified-Administrator Exam Book

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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Object Manager and Lightning App Builder	20%	- Object Customization 1. Custom Objects 2. Record Types 3. Fields and Relationships - Page Customization 1. Lightning Record Pages 2. Dynamic Forms
Service and Support Applications	11%	- Customer Support 1. Entitlements 2. Case Management 3. Knowledge
Data and Analytics Management	14%	- Analytics 1. Dashboards 2. Reports - Data Management 1. Import and Export Data 2. Duplicate Management 3. Data Quality
Workflow and Process Automation	16%	- Automation Tools 1. Flow Builder 2. Approval Processes 3. Business Process Automation
Sales and Marketing Applications	12%	- Sales Productivity 1. Leads 2. Accounts and Contacts 3. Opportunities - Marketing Features 1. Campaign Management 2. Campaign Influence
Productivity and Collaboration	7%	- Collaboration Tools 1. Chatter 2. Calendar Management 3. Activities
Configuration and Setup	20%	- User Interface Configuration 1. Lightning Experience Settings 2. App Customization - Company Settings 1. Organization Settings 2. Fiscal Year Configuration 3. Business Hours and Holidays

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Salesforce Certified Administrator Sample Questions (Q165-Q170):

NEW QUESTION # 165
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?

A. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
B. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
C. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
D. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.Select the appropriate email template for each rule entry.

Answer: D

NEW QUESTION # 166
Universal Container wants to increase the security of their org by requiring stricker user passwords.
Which two of the following should an administrator configure?
Choose 2 answers

A. Password complexity requirement.
B. Minimum password length.
C. Password different then username
D. Prevent common words

Answer: A,B

NEW QUESTION # 167
A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.
Which two ways should the administrator help the user log into Salesforce?

A. Log in as the user to unlock the user and reset the password.
B. Reset password on the user's record detail page.
C. Use the unlock button on the user's record detail page.
D. Reset the password policies to allow the user to login.

Answer: B,C

NEW QUESTION # 168
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

A. Case Escalation Rules
B. Case Dashboard Refreshes
C. Case Assignment Rules
D. Case Scheduled Report

Answer: A

Explanation:
Explanation
Case escalation rules are a feature that can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5

NEW QUESTION # 169
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

A. Re-assign the Case.
B. Send email notifications.
C. Change the Case Priority.
D. Re-open the Case.

Answer: A,B

Explanation:
Explanation
Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation. References:
https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5

NEW QUESTION # 170
......

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