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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q26-Q31):

NEW QUESTION # 26
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
B. It is a strategy to retain an existing installed base of solutions.
C. It is a strategy to keep existing solutions in the target system environment by prioritizing.
D. It is a strategy to aid in cleaning legacy data for the purposes of data migration.

Answer: A

NEW QUESTION # 27
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It provides permanent transparent and personalized data related to maintenance plants.
B. It enables organizations to deliver personalized customer engagement data.
C. It provides seamless connectivity to teams with the correct information at the right time.
D. It provides permanent awareness of customer expectations.
E. It enables processing of accounting data.

Answer: B,C,D

NEW QUESTION # 28
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Generate product recommendations
B. Route sales orders
C. Deliver personalized content
D. Create quotation versions

Answer: A,C

NEW QUESTION # 29
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Intelligent Lead Score
B. Guided Selling
C. Case Management
D. Forecasting and Pipeline Management
E. Agent Desktop

Answer: A,B,D

NEW QUESTION # 30
Which SAP CX solution would you position to process customer issues?

A. SAP Sales Cloud Version 2
B. SAP Service Cloud Version 2
C. SAP Emarsys
D. SAP Customer Data Cloud

Answer: B

NEW QUESTION # 31
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