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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Security	28%	- Threats and mitigation 1. Malware types and removal 2. Data protection and disposal 3. Social engineering prevention - Security fundamentals 1. Permissions and access control 2. Zero Trust concepts 3. Authentication and authorization - Network and application security 1. Wireless security protocols 2. Firewalls and security appliances 3. Encryption technologies
Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Command-line operations 3. Installation and navigation - Windows installation, configuration, and management 1. Device drivers and system updates 2. Windows 10/11 features and settings 3. File systems, partitions, and storage management 4. Command-line tools and scripting - Mobile operating systems 1. Mobile device management 2. App installation and security settings 3. Android and iOS configuration
Operational Procedures	21%	- Communication and professionalism 1. Incident reporting 2. SLA management 3. Customer service techniques - IT service management 1. Documentation and change management 2. Backup and recovery processes 3. Disaster recovery planning - Safety and compliance 1. Environmental controls 2. Workplace safety procedures 3. Privacy and regulatory compliance
Software Troubleshooting	23%	- Application and security troubleshooting 1. Installation and compatibility problems 2. Application crashes and errors 3. Security-related issues and fixes - Operating system issues 1. System crashes and performance issues 2. Boot errors and startup problems 3. Update and driver failures - Mobile device troubleshooting 1. App and OS update failures 2. Connectivity and synchronization issues 3. Performance and battery problems

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q106-Q111):

NEW QUESTION # 106
A user logs in daily and cannot print a report. Help desk fixes it each day, but the issue recurs. What should be done so the issue doesn't recur? (Select two)

A. Set the print spooler to Automatic
B. Start the printer extensions and notifications service
C. Set the print spooler to have no dependencies
D. Set the print spooler log-on to the user ' s account
E. Start the print spooler service
F. Set the print spooler recovery to take no action

Answer: A,E

Explanation:
For persistent printing issues due to spooler service, ensure theprint spooler is started and set to Automatic.
This maintains print capability across reboots.
FromMike Meyers ' Lab Manual:
"If users lose printing capabilities on reboot, the print spooler service must be configured to start automatically and be confirmed as running."

NEW QUESTION # 107
A user cannot log in to their computer. A technician confirms that the user's account is unlocked and resets their password. The technician tries logging in with the new credentials but gets a trust relationship error. Which of the following should the technician do next?

A. Verify that there is network connectivity.
B. Rejoin the device to the domain.
C. Replace the Ethernet cable.
D. Log in with a different account.

Answer: B

Explanation:
A trust relationship error indicates that the secure channel between the computer and the domain controller has been broken. Rejoining the device to the domain reestablishes this secure relationship and restores proper authentication with the domain.

NEW QUESTION # 108
A user's monitor shows strange colored lines and flickers when adjusting the brightness. The user requires the device for daily professional tasks. Which of the following should a technician do to effectively address the screen issue, given cost and urgency considerations?

A. Check for loose connections on the display.
B. Conduct a factory reset to eliminate software issues
C. Suggest the user use a secondary monitor for essential tasks.
D. Install a screen protector to minimize flickering.

Answer: A

Explanation:
Strange colored lines and flickering when adjusting brightness are commonly caused by a loose or faulty display cable connection. Checking and securing the connection is a quick, low-cost step that can immediately resolve the issue without interrupting the user's work.

NEW QUESTION # 109
A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)

A. Suspend the user's email account.
B. Purge all PII associated with the user.
C. Turn off the network ports underneath the user's desk.
D. Add the MAC address of the user's computer to a blocklist.
E. Quarantine the hard drive in the user's laptop.
F. Deactivate the user's key fobs for door access.

Answer: A,F

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
User offboarding involves disabling the departing user's access to company systems and facilities. Two key tasks typically include:
* Deactivating physical access credentials (e.g., key fobs or badges) to prevent unauthorized entry (B).
* Suspending or disabling the user's email account to prevent future use and to retain business communications (D).
A: Quarantining a hard drive is not standard unless malware or legal issues are involved.
C: Purging PII must follow legal retention policies; it's not typically an immediate offboarding task.
E: Disabling network ports may be relevant in some cases but is not a standard offboarding step.
F: Blocking MAC addresses is not typical unless the device is considered a security threat.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement proper documentation and offboarding procedures.
Study Guide Section: User lifecycle management - onboarding and offboarding tasks

NEW QUESTION # 110
An organization is experiencing an increased number of issues. A technician notices applications that are not installed by default. Users are reporting an increased number of system prompts for software licensing. Which of the following would the security team most likely do to remediate the root cause?

A. Deploy an internal PKI to filter encrypted web traffic.
B. Remove users from the local admin group.
C. Enable stricter UAC settings on Windows.
D. Implement stronger controls to block suspicious websites.

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
If unauthorized or non-standard applications are appearing on systems and users are receiving licensing prompts, it's likely users are installing software themselves. Removing users from the local administrators group will prevent them from installing software without approval and reduce the likelihood of introducing unapproved or malicious programs.
A: Deploying a PKI helps with secure communications but doesn't address user software installation rights.
C: Blocking suspicious websites is helpful but doesn't prevent local installations.
D: Stricter UAC may add prompts but can still be bypassed by admin users.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast access control methods and user privilege settings.
Study Guide Section: Principle of least privilege and managing local admin rights

NEW QUESTION # 111
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