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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionWeightObjectives
Co-created Value and Assured Conformance5%- Governance, risk, and compliance
- Relationship management and service design
Fast Development and Delivery15%- Automation and cloud technologies
- Software development and testing practices
- Architecture management and business analysis
Concepts of High-velocity IT20%- Digital products and digital technology
- Characteristics and objectives of high-velocity IT
- Digital transformation and IT transformation
Resilient Operations10%- Monitoring, incident, and problem management
- Service continuity and infrastructure management
- Availability, capacity, and performance management
Fundamental Principles and Concepts15%- ITIL guiding principles
- Lean, Agile, DevOps, and continuous improvement
- Design thinking, complexity thinking, and service-dominant logic
Valuable Investments15%- Strategic alignment and innovation
- Portfolio management and investment prioritization
Digital Product Lifecycle and ITIL Operating Model20%- Four dimensions of service management
- ITIL service value system and service value chain
- Digital product lifecycle integration

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q13-Q18):

NEW QUESTION # 13
How can a service provider BEST improve its use of the ' capacity and performance management ' practice to achieve more ' resilient operations ' ?

Answer: D

Explanation:
Resilient operations in HVIT depend not only on reacting to incidents but also on improving the underlying health of products and services. Technical debt directly affects system performance, scalability, maintainability, and stability. Assessing opportunities to reduce technical debt strengthens capacity and performance over time.
A is more closely linked to problem management. B aligns more with knowledge management. D may help by clarifying expectations, but it is less direct than actively identifying and removing structural weaknesses that harm performance and resilience.
HVIT encourages continual improvement and proactive investment in system health, not only short-term fixes. That makes C the most appropriate answer.
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NEW QUESTION # 14
The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost. What should the service desk agent do?

Answer:

Explanation:
Log a call with the supplier, but also arrange for the contract to be printed at another printer and delivered to the user


NEW QUESTION # 15
A service provider has recently released an upgrade to its payroll service. The service provider had told the customer that the upgrade would include functionality to copy information from various other HR systems, to reduce the amount of manual data entry. However, this statement was not documented at the time, and the proposed functionality was not included in the design.
Which practice includes activities which could have helped to avoid this situation?

Answer: C


NEW QUESTION # 16
An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service. Which approach should the organization follow to decide if they should use the internal service provider or to source the service externally?

Answer:

Explanation:
Start by reviewing organizational policies for sourcing services, then identify the most \/ O important criteria for selecting a service provider, and use a 'decision matrix' to compare service providers


NEW QUESTION # 17
Which high-velocity IT objective can be based on competences, such as improved decision-making, that result from the effective use of IT products and services?

Answer: D

Explanation:
Valuable investments is the HVIT objective most closely connected to benefits realized from effective use of products and services. The question points to competences such as improved decision-making, which are not just technical outputs but business-enabling outcomes. In HVIT, investments are considered valuable when they contribute to meaningful outcomes, capabilities, and performance improvements.
Fast development is about speed and flow of creation and delivery. Resilient operations is about stability and recovery. Assured conformance is about governance, control, and compliance. Only valuable investments directly matches the idea that effective use of digital services leads to better organizational capability and decision-making.
Therefore A is correct.
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NEW QUESTION # 18
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