ITIL-4-Foundation Reliable Test Objectives | Accurate ITIL-4-Foundation Answers

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Four Dimensions of Service Management15%- Organizations and people
- Value streams and processes
- Information and technology
- Partners and suppliers
Topic 2: Service Management Concepts15%- Value, outcomes, costs and risks
- Service relationships: service providers, consumers, stakeholders
- Products and services
Topic 3: ITIL Practices30%- Service management practices
  • 1. Problem management
    • 2. Service configuration management
      • 3. Deployment management
        • 4. Change enablement
          • 5. Service request management
            • 6. Service desk
              • 7. Incident management
                - General management practices
                • 1. Continual improvement
                  • 2. Supplier management
                    • 3. Service level management
                      • 4. Relationship management
                        • 5. Information security management
                          Topic 4: ITIL Guiding Principles20%- Start where you are
                          - Collaborate and promote visibility
                          - Keep it simple and practical
                          - Optimize and automate
                          - Progress iteratively with feedback
                          - Think and work holistically
                          - Focus on value
                          Topic 5: ITIL Service Value System20%- Governance
                          - Continual improvement
                          - Overview and purpose
                          - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support

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                          ITIL 4 Foundation Exam Sample Questions (Q77-Q82):

                          NEW QUESTION # 77
                          What is warranty?

                          Answer: C


                          NEW QUESTION # 78
                          Which statement about the 'four Ps' of service design is CORRECT?

                          Answer: B


                          NEW QUESTION # 79
                          What are 'engage', 'plan' and 'improve' examples of?

                          Answer: A


                          NEW QUESTION # 80
                          Identify the missing word in the following sentence.
                          The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?]
                          are managed appropriately to support the seamless provision of quality products and services.

                          Answer: B


                          NEW QUESTION # 81
                          How do all value chain activities transform inputs to outputs?

                          Answer: D


                          NEW QUESTION # 82
                          ......

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