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ServiceNow CSA Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Platform Overview and Navigation	7%	- Platform Overview 1. ServiceNow Instance 2. Platform Capabilities and Services 3. Navigation and User Interface
Topic 2: Data Migration and Integration	15%	- Migration and Automation 1. UI Policies 2. Basic Scripting 3. Update Sets 4. Business Rules
Topic 3: Instance Configuration	11%	- Instance Personalization and Configuration 1. Lists and Forms 2. User Administration 3. Applications and Plugins
Topic 4: Database Management and Platform Security	27%	- Database and Security Administration 1. Data Schema 2. CMDB and CSDM 3. Access Controls 4. Import Sets
Topic 5: Self Service and Automation	20%	- Self-Service Features 1. Virtual Agent 2. Workflow and Flow Designer 3. Service Catalog 4. Knowledge Management
Topic 6: Configuring Applications for Collaboration	20%	- Collaboration Features 1. Task Management 2. Dashboards and Reporting 3. Visual Task Boards 4. Notifications

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ServiceNow Certified System Administrator Sample Questions (Q51-Q56):

NEW QUESTION # 51
A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

A. Open an Agent workspace tab for each record he wants to monitor
B. Select Service Desk > My Work Dashboard
C. On My Work list, select the Activity Stream icon to show a frame with live updates
D. Click on the eyeglass icon to. expand the Monitor frame

Answer: C

NEW QUESTION # 52
Which is the base table of the configuration management database hierarchy?

A. cmdb_ret_Oi
B. cmdb
C. ucmdb
D. cmdb_d

Answer: B

NEW QUESTION # 53
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

A. End Impersonation
B. Select Normal role
C. Use System Administration > Normal Security module
D. Select Global Update Set
E. Log out and back in

Answer: E

Explanation:
When usingHigh Security Settingsin ServiceNow, administrators often gaintemporary elevated privileges. To revert to normal security levels, they mustlog out and back into refresh their session.
High Security Settingsprovide elevated security configurations and mayoverride standard role-based access controls.
Logging outclears any temporary security settingsand restores normal administrator privileges.
This is therecommended practiceafter making security changes.
Why is Option B Correct?
Why Are the Other Options Incorrect?A. Select Normal role
Incorrectbecausethere is no "Normal" rolein ServiceNow.
C: Use System Administration > Normal Security module
Incorrectbecausethere is no "Normal Security" modulein ServiceNow.
D: Select Global Update Set
Incorrectbecause Update Sets controlcustomizations and configurations,not security settings.
E: End Impersonation
Incorrectbecause ending impersonation onlyswitches back to the admin accountif you were impersonating a user.
Itdoes not resetsecurity settings from High Security Mode.
ServiceNow CSA Guide - High Security Settings
ServiceNow Best Practices - Managing Security Configurations
References to Official Certified System Administrator (CSA) Documentation:

NEW QUESTION # 54
When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?

A. ${current.<propertyname>}
B. ${<property name>.getDisplayValue()}
C. ${event.<propertyname>)
D. ${gs.<property name>>

Answer: C

NEW QUESTION # 55
Refer to the exhibit.

Which path would you take to access the table configuration page from a form?

A. The Form Context menu > View > Show Table
B. The Form Context menu > Configure > Dictionary
C. The Form Context menu > View > Table
D. The Form Context menu > Configure > Table

Answer: D

NEW QUESTION # 56
......

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