ITIL-4-Foundation Exam Details | ITIL-4-Foundation Valid Exam Review

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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Understand the four dimensions of service management15-20%- Overview of the four dimensions
- Information and technology
- Organizations and people
- Partners and suppliers
- Value streams and processes
Understand the key ITIL practices30-35%- Service desk practice
- Service configuration management practices
- Incident management and request fulfillment practices
- Supplier management practices
- Continual improvement practices
- Service level management practices
- Relationship management practices
Understand how the ITIL framework guides the organization15-20%- Other frameworks and methods
- Nature and use of the ITIL guiding principles
- The ITIL principles in detail
Understand the key concepts of service management15-20%- Key concepts of the service relationship
- Key concepts of creating value with services
- Organize and deliver value with services
Understand the purpose and effects of the service value system15-20%- The service value chain
- Overview of the service value system
- Opportunity and demand
- The ITIL practices in the service value chain

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ITIL 4 Foundation Exam Sample Questions (Q101-Q106):

NEW QUESTION # 101
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

Answer: C


NEW QUESTION # 102
Which organization delivers output or outcomes of a service?

Answer: D

Explanation:
When an organization acts as a service provider, it produces outputs that help its consumers to achieve certain outcomes. An output is defined as a tangible or intangible deliverable of an activity; for example, transportation from one location to another.
https://www.bmc.com/blogs/itil-key-concepts-service-management/


NEW QUESTION # 103
Which is an objective of the design coordination process?

Answer: C

Explanation:
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NEW QUESTION # 104
Which practice is most likely to benefit from the use of chatbots?

Answer: A


NEW QUESTION # 105
Which ITIL 4 practice is primarily focused on supporting decision-making about the purchase, re-use, retirement, and disposal of IT assets?

Answer: D

Explanation:
In ITIL 4, the IT asset management practice is concerned with managing IT assets so that their value is maximized, and financial, legal, and operational risks are controlled. An IT asset is defined as any financially valuable component that can contribute to the delivery of a service.
The purpose of IT asset management includes:
* Making sure IT assets are used effectively
* Ensuring that IT assets are accounted for and controlled
* Supporting decision-making about purchase, re-use, retirement, and disposal of IT assets This matches option B exactly:
"Supporting decision-making about purchase, re-use, retirement, and disposal of assets." Why the other options are not correct:
* A. Moving assets to live or other environments for testing or stagingThis is part of deployment management, whose purpose is to move new or changed components to live or test environments.
* C. Making new and changed assets available for useThis relates more to release management and deployment management - getting releases into use and making them available to customers and users.
* D. Providing information on how assets are configured and the relationships between themThis is the core of service configuration management, which focuses on configuration items, their attributes, and relationships in configuration records (often stored in a CMDB or CMIS).
Therefore, B is correct because it reflects the core decision-support and lifecycle focus of IT asset management.
References (ITIL 4 Foundation):
* ITIL Foundation: ITIL 4 Edition - Practice guide overview, IT Asset Management (purpose and definition of IT assets)
* ITIL Foundation: ITIL 4 Edition - Summary of the 15 ITIL practices


NEW QUESTION # 106
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