Vce Genesys GCX-AI-GPE File - Real GCX-AI-GPE Question

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Conversational AI and Automation- Bot and virtual agent integration
  • 1. Bot flows and escalation handling
    • 2. NLU concepts (intents, utterances, entities)
      Data, Analytics, and Governance- Reporting and optimization
      • 1. Ethical AI and data governance considerations
        • 2. Engagement and routing performance metrics
          AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
          • 1. AI in contact center efficiency and personalization
            • 2. Predictive intent and customer journey optimization
              Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
              • 1. Action maps and outcomes
                • 2. Visitor activity tracking and segmentation
                  Integration and Implementation- Genesys Cloud CX ecosystem integration
                  • 1. API-based configuration and deployment
                    • 2. CRM and third-party system integration
                      Genesys Predictive Routing (GPR)- AI-based routing logic
                      • 1. Routing optimization and performance tuning
                        • 2. Skill-based vs predictive routing comparison

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                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q112-Q117):

                          NEW QUESTION # 112
                          Which two goals can GPE analytics help organizations achieve?
                          (Choose two)
                          Response:

                          Answer: A,C


                          NEW QUESTION # 113
                          Which two digital channels can be tracked as part of a customer journey in Genesys Predictive Engagement?
                          (Choose two)
                          Response:

                          Answer: A,C


                          NEW QUESTION # 114
                          What does a decrease in Average Handle Time (AHT) in the Queue Detail View suggest after enabling GPR?
                          Response:

                          Answer: B


                          NEW QUESTION # 115
                          Which of the following must be defined when enabling Predictive Routing for a queue?
                          Response:

                          Answer: B


                          NEW QUESTION # 116
                          Which of the following is NOT a valid action in a GPE Action Map?
                          Response:

                          Answer: A


                          NEW QUESTION # 117
                          ......

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