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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Manage Inventory and Assets15%- Inventory management
  • 1. Track customer assets
    • 2. Manage products and stock
      Schedule and Dispatch Work20%- Resource scheduling
      • 1. Optimize scheduling and routing
        • 2. Use schedule board
          Configure Dynamics 365 Field Service20%- Configure Field Service settings
          • 1. Set up Field Service parameters
            • 2. Configure organizational units and resources
              Work Order Management25%- Manage work orders lifecycle
              • 1. Manage incidents and service tasks
                • 2. Create and manage work orders
                  Field Service Mobile and Customer Experience20%- Customer engagement
                  • 1. Customer communication workflows
                    • 2. Service feedback management
                      - Mobile app configuration
                      • 1. Enable offline capabilities
                        • 2. Configure Field Service mobile app

                          >> MB-240 Latest Exam Labs <<

                          Free PDF Quiz Newest MB-240 - Microsoft Dynamics 365 Field Service Functional Consultant Latest Exam Labs

                          Undoubtedly, passing the Microsoft MB-240 Certification Exam is one big achievement. Regardless of how tough the Microsoft Dynamics 365 Field Service Functional Consultant (MB-240) exam is, it serves an important purpose of improving your skills and knowledge of a specific field. Once you become certified by Microsoft, a whole new career scope will open up to you.

                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q85-Q90):

                          NEW QUESTION # 85
                          Your client recently started using the inspections functionality in Microsoft Dynamics 365 Field Service. The client has many instances where work orders are not required for carrying out inspections. You need to provide a solution so that field technicians can carry out inspections without work orders. What should you do?

                          Answer: A


                          NEW QUESTION # 86
                          Your customer wants to enable their Microsoft Dynamics 365 Field Service mobile app for offline use.
                          You need to configure the mobile app for technicians, including custom entity offline usage.
                          What are the first four steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 87
                          You are setting up an agreement to schedule monthly work for a customer. The customer has a preferred start time for the work and a preferred technician.
                          On which entity should you enter the customer's preferences?

                          Answer: B

                          Explanation:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements


                          NEW QUESTION # 88
                          Your Healing. Venting, and Air Conditioning (HVAC) customer wants to help technicians in the future by making resolutions available for use on work orders.
                          You need to set up templated resolutions to be attached to a work order.
                          Which four actions must you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 89
                          Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
                          After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
                          You are a Dynamics 365 for Field Service system administrator.
                          You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
                          Solution: You implement the following configuration changes.
                          1) Create Agreement
                          2) Define Booking Setup
                          3) Create Invoice Setup
                          4) Set Auto Generate Invoice = Yes
                          5) Populate Generate Agreement Invoices X Days in Advance
                          Does this meet the goal?

                          Answer: B

                          Explanation:
                          Set booking recurrence is missing.
                          There is no such option as set auto generate invoice. Only auto generate work order exists.
                          Same for generate agreement invoices X days in advance.


                          NEW QUESTION # 90
                          ......

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