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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionObjectives
Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
  • 1. Data flow between CX and ERP systems
    • 2. End-to-end process integration
      Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
      • 1. Use cases across customer journey
        • 2. Solution capabilities and value propositions
          Customer Data, Analytics, and Experience Management- Customer identity and consent management
          • 1. Data-driven customer engagement
            • 2. Personalization and analytics use cases
              Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
              • 1. Omnichannel customer engagement
                • 2. Customer experience transformation scenarios

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q29-Q34):

                  NEW QUESTION # 29
                  Which application would you use to execute an email campaign for a target group?

                  Answer: B


                  NEW QUESTION # 30
                  Which of the following features are available in SAP Service Cloud Version 2?
                  Note: There are 2 correct answers to this question.

                  Answer: B,D


                  NEW QUESTION # 31
                  Which feature is available in SAP Commerce Cloud?

                  Answer: C


                  NEW QUESTION # 32
                  What are some of the features of SAP Commerce Cloud?
                  Note: There are 3 correct answers to this question.

                  Answer: B,C,D


                  NEW QUESTION # 33
                  Which of the following are steps in the a typical Lead to Cash journey?
                  Note: There are 3 correct answers to this question.

                  Answer: B,C,E


                  NEW QUESTION # 34
                  ......

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